Visual Communications Specialist
Fastsigns
- Clinton, CT
- $17.00-20.00 per hour
- Permanent
- Part-time
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
- Have a positive attitude in all things on a daily basis.
- Be the first point of contact for customers that require help to create an estimate or an order.
- Monitor all center email, voice mail and other incoming sources of communications during business hours.
- Execute the sales objectives as directed by the franchisee and populated in the Sales and Marketing plan.
- Support all efforts to grow center sales
- Set a priority to achieve customer satisfaction as defined by brand standards..
- Follow up with customers after the completion of the sale, installation or shipment to verify the customer is satisfied with their purchase.
- Consultatively sell and make recommendations to prospects and clients using products and services.
- Develop and maintain a database of qualified leads that have been gathered through referrals, telephone canvassing, direct mail and email.
- Follow up on all new leads and referrals resulting from telephone, marketing and email activity.
- Develop an understanding of how to write a good estimate or order with pricing that will attract our customers to purchase. .
- .Write, plan and execute projects that meet customers needs. Follow these projects through their lifecycle to completion, using appropriate documentation and various technologies.
- Prepare estimates and proposals for customers. Follow up on those estimates using current estimate follow-up techniques.
- Communicate with customers on order status or any changes in the production or installation schedule.
- Help keep the installation calendar current.
- Execute a variety of marketing functions as determined by the sales and marketing plan and center manager.
- Maintain a tour ready retail environment, which includes clean, organized and functional retail spaces.
- Support center Franchisee or center manager as needed with reports and daily reconciliation. Maintain the correct status of jobs in the workflow process.
- Participate in daily center production meetings for all staff and sales meetings as scheduled..
- Perform market research, competitive shops and customer surveys.
- Identify and resolve customer satisfaction issues.
- Establish and maintain great working relationships with all staff.
- Adhere to all company policies, procedures and business ethics codes.
- Participate in and practice the brand mentality of “Everybody Sells”. Constantly be looking for sales opportunities for the center.
- Participate in marketing events such as open house(s) and telemarketing programs.
- Coordinate shipping schedules and delivery of products and services.
- Enhance sales education by attending training classes, webinars or using additional training materials.