VP, Head of Information Security & Infrastructure
Berkshire Communities
- Boston, MA
- Permanent
- Full-time
- Implement a cost-effective information security program, including the corporate-wide strategy, to ensure the Berkshire is protected against existing and evolving cyber threats, and is prepared to respond quickly if an event occurs
- Manage the core technology infrastructure – function as a system administrator and a network engineer – to support the end-to-end IT infrastructure for corporate headquarters, satellite offices, and the properties. This environment consists of computers, networks, and network gear, servers, conference rooms, cell phones and cloud-based phone systems, and integration with cloud environments.
- Manage and develop the technical skills and capabilities of the Service desk team and information security and infrastructure personnel
- Align security and infrastructure strategies with business goals, enabling innovation while maintaining operational integrity and cost-effectiveness.
- Perpetuate a strong internal control environment, specifically related to identity management, user access controls, the least security principle, information security, and change management.
- Define and lead Berkshire’s incident response and recovery program to ensure rapid recovery and minimal disruption
- Ensure compliance with regulatory standards
- Evaluate technologies and technology vendors in accordance with Berkshire’s Vendor Due Diligence process and IT Governance processes
- Stay abreast of industry trends and look for opportunities to improve Berkshire’s technical footprint and capabilities and/or reduce costs; Identify opportunities to modernize infrastructure and automate processes for improved performance and cost-efficiency, supporting a secure, scalable and high-performing infrastructure ecosystem
- Manage technology budgets, vendors and provide project management oversight for critical vendor-related infrastructure and information security projects
- Manage internal and external resources in a manner that is consistent with Berkshire’s values
- Provide excellent customer service to Berkshire colleagues
- This includes good communication, prompt service and quality results for our users to the extent possible
- Assure that other resources within the IT department are also providing excellent customer service
- Assist the Chief Technology Officer in the role of managing the technology function and performing other tasks and projects assigned by the Chief Technology Officer; Be capable of leading the technology function in the absence of the Chief Technology Officer
- Consistently demonstrate use of tact and discretion
- Fifteen plus (15+) years of experience in IT Infrastructure and/or Information Security roles
- Demonstrated management skills with track record of building teams and identifying, mentoring, and growing talent
- Exceptional understanding of computer hardware, mobile devices, networks and technology
- Aptitude for organizing, prioritizing, and managing multiple priorities, using critical thinking and problem solving
- Demonstrated multi-modal communication style that reaches every stakeholder, specifically excellent verbal, and written communications; ability to communicate with and manage up to senior management
- Collaborative working style with inclusive work and thinking behaviors, commitment to excellence in teams and work product, with a strong work ethic
- Demonstrate emotional intelligence in high pressure and sensitive situations
- Tenacity, patience, and perseverance to work with business from beginning to end of process
- Represent the Berkshire employment brand well to candidates by seeking to understand the capabilities and insights of people with unique backgrounds, cultures, styles, and abilities
- Maintain confidentiality of sensitive information and communications of information
- Develop productive working relationships with all team members including internal clients and external third parties
- Demonstrated high level of ethics and integrity with a straightforward and honest approach
- Bachelor’s degree in computer science or other technical or quantitative major; technical certifications a plus – CISSP, CISM
- Proven experience securing networks and cloud platforms using a zero-trust architecture (Microsoft technologies a plus – Azure, Fabric, Microsoft 365, Defender, SharePoint)
- Deep understanding of information security tools and technologies and a strong grasp of technical compliance frameworks
- Expertise in infrastructure architecture, networking, identify management and device management
- Demonstrated ability to use and learn new technology (e.g., computers/hardware, mobile, software, cloud-based programs)
- Proficiency with computers, keyboards, monitors, and telephone headsets.
- Proficiency in Microsoft Suite of Products (e.g., Word, Outlook, Excel, Teams, Power Point)