Technical/Professional - Quality Control Analyst

• Maintains schedules for material requirements and availability for repaired products to support the Quality Department.
• Follows standard process and safety procedures to perform a variety of reclamation functions that may include counting, verifying and documenting defective material received.
• Maintain property management of all production/GFE Hardware and manage backlog and schedules to meet tight demands.
• Works closely with internal customers to ensure defective hardware are prioritized and processed according to customer requirements.
• Attention to detail ensuring the proper paperwork is available and complete.
• Request return management authorization (RMA), create purchase requisition, coordinate timely purchase order placement and prep, pack and ship asset.
• Track status of defective asset at vendor.
• Demonstrate efforts that identify and prevent supplier disruptions and escapes to the factory.
• Use knowledge of production, procurement, and engineering departments to alert stakeholders of potential risks and opportunities and develop appropriate workaround plan.
• Status aged work in progress (WIP) per Material Management Acquisition System (MMAS) requirements.
• Expedite repaired assets from dock to stock for open backorders and communicate status to internal customers.
• Carefully handles a variety of materials including ESD-sensitive hardware.
• May operates various material-handling equipment, ESD workstations, electronic scales, bag sealers, pallet jacks, and carts, along with skids, pallets and tote pans to complete work tasks.
• Uses a variety of packaging and handling methods to protect the materials from damage.
• May perform packing and crating duties, prepare/print shipping labels--ship parts as directed.

• Responsible for receiving shipments, reviewing documentation for accuracy, verifying stocks for shortages and defective products, maintaining merchandise records, counting stock items, and adjusting errors.

• Apply planning, scheduling, and inventory management techniques to minimize RMA backlog.
• Daily review of RMA product backlog, status and inventory including summary report creation and distribution.
• Maintain relationships through RMA process, providing status and expectation setting. This includes directly notifying internal customers of service level misses and providing accurately revised estimated ship dates.
• Work directly with production team to set RMA workload priorities. This includes weighing multiple variables to attain the best possible prioritization balance.
• Manage field returns by disposition assignment from material review board process.
• Expediting material issues for RMA repairs and upgrades.
• Review and analyze field return data to support process and product improvements.
• Maintain all current RMA processes, with constant attention to measurable and continuous improvement.
• Track status of defective asset at vendor.
• Stock incoming defect orders and communicating status.
• Ability to effectively interface directly with other organization

• Hiring Manager is looking for a candidate to have knowledge/experience working a return to vendor process for defective product.
• BA degree is not required, however, it would definitely be a plus.
• Active Secret Clearance is preferred.

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