Registered Medical Assistant

• Exceptional Customer Service

• Ability to communicate and work effectively with people of varying backgrounds, health care professionals and support staff at all levels.
• Must have respect and regard for the dignity of all patients and their families / caregivers.
• EHR Inbox Management

• Process inbox messages in a timely manner
• Phone Messages / Telephone Encounters

• Return messages and relay pertinent information in a timely manner to patients or other entities as needed.
• Visit Preparation

• Preparing patients for medical procedures and assist with procedures.
• Cleaning and Sanitizing rooms after each patient
• Patient Care within Scope of Practice

• Conduct a comprehensive assessment of the patient’s health and psychosocial needs and develop a treatment plan collaboratively with the patient (and family or caregiver) and health care team.
• Record all interventions – phone, email, in-person – in patient chart. Compile and produce reports on service delivery and outcomes.
• Work with RN Care Team Director and Clinical Operations Director to obtain data needed for outcome measurement reporting.
• Report patient progress in patient files and to medical staff.
• Perform basic laboratory and point of care testing.
• Maintain patient’s medical records.
• Work with provider(s) to send medication refills to appropriate pharmacy.
• Work with patients - new-born to geriatric, women’s health, OB, immunizations, and more
• Communicate relevant information to the various departments to maintain continuity of care.
• Stay up to date with immunization changes
• able to obtain Vital Signs (Manually Blood Pressure)
• Able to obtain Screenings/Measurements
• Provide Patient Education as needed

• Knowledge and Experience:

• High level of problem solving and critical thinking skills.
• Excellent computer skills required for internal communications.
• Ability to work independently as well as part of a team.

• Respect for all others; seeing value in all people
• Ability to work closely and collaboratively with team members
• Positive attitude
• Performs all duties in an independent manner with minimal supervision and directions, shows initiative
• Must be able to work as a member of a team and promote teamwork with other staff members
• Works well with supervisor and all others in positions of authority
• Consistently shows ability to recognize and manage priorities
• Has the ability to manage multiple projects to conclusion

• A high degree of personal and professional discretion and integrity
• Excellent interpersonal and conflict resolution skills
• Must possess attention to detail and problem-solving skills
• Strong supervisory & leadership skills
• Self-starter
• Maintains a well-groomed appearance
• Maintains a well-kept work area
• Excellent verbal and written communication skills
• Excellent organizational skills
• Excellent time management skills
• Strong analytical and problem-solving skills

The Good Shepherd Community Clinic, Inc.