Customer Technical Support Engineer

Siemens Energy

  • Olean, NY
  • $77,000-110,000 per year
  • Permanent
  • Full-time
  • 24 days ago
About the RoleLocationUnited States of AmericaNew JerseyHamilton Township
  • Country: UNITED STATES OF AMERICA
  • State/Province/County: New York
  • City: Olean
CompanySiemens Energy, Inc.OrganizationTransformation of IndustryBusiness UnitIndustrial Steam Turbines & GeneratorsFull / Part timeFull-timeExperience LevelExperienced ProfessionalA Snapshot of Your DayCustomer Technical Support is a fast- paced customer-centric world. You spend your day helping others, answering their questions, evaluating their technical issues and providing technical leadership. Work across organization and across the world in real and virtual teams. Approximately 25% travel, both domestic and international with ability to obtain a passport. Occasional work during off-hours and weekends is required to support 24/7 operations. Must be willing to relocate if not in commuting distance of Houston, TX, Trenton, NJ, or Olean, NYHow You'll Make an Impact
  • Support the Siemens Energy Industrial Application steam turbine technical services business with creating inspection plans, reviewing findings, developing repair plans, supporting shop repairs, and writing reports for existing equipment.
  • Update fleet records to reflect steam turbine and valve configurations and support the technical services case queues by reviewing fleet data and answering questions asked by internal and external customers.
  • Provide technical support and leadership for root cause investigations, inspection and repair quote support to the marketing organization, and technical instructions to manufacturing, supply chain management, or field service for disposition of product deviations.
  • Lead and/or support steam turbine R&D projects by performing calculations, ensuring drawings are issued to required dates, and completing tasks within allocated budgets.
  • Provide mark-ups and information to direct drafting personnel so that they may correctly revise existing engineering drawings and/or create new engineering drawings. Review, modify, and sign-off engineering drawings.
  • Provide technical instructions to the field in support of turbine installation or troubleshooting activities and support business cost reduction and process improvement initiatives.
What You Bring
  • Bachelor of Science in Engineering required. Mechanical field preferred with 3 years of relevant experience required and at least 1 year of technical engineering experience with rotating equipment. Fundamental understanding of mechanical engineering principles required; Candidates with more years of experience may be considered for a higher- level position.
  • Problem-solving mentality and the ability to collaborate with internal and external business partners to create solutions.
  • Rotating equipment product knowledge and familiarity with the product design.
  • Knowledge of root cause analysis and the process, and curiosity about creating customer-focused solutions.
  • Background in reliability, manufacturing, design, or operations of rotating equipment. Rotating equipment design experience, preferably of steam turbines.
  • Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.
About the TeamOur Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities.Who is Siemens Energy?At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.Find out how you can make a difference at Siemens Energy:Rewards/Benefits
  • Career growth and development opportunities
  • Supportive work culture
  • Company paid Health and wellness benefits
  • Paid Time Off and paid holidays
  • 401K savings plan with company match
  • Family building benefits
  • Parental leave
This job may be based in Olean, New York. Siemens Energy offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: . The base salary range for this position in Olean, New York is $77,000-$110,000 and the annual incentive target is 10% of base salary.Specific offers are determined by various factors, such as experience, skills, certifications, and other business needs. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.Equal Employment Opportunity StatementSiemens Energy and Siemens Gamesa Renewable Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.California Privacy Notice
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