EMT International, a leading provider of digital finishing solutions, is seeking a Service Technician with a combination of customer service, technical expertise, and problem-solving skills. In this position, you will be responsible for delivering exceptional service and support to customers by installing, troubleshooting, repairing, and maintaining machinery and equipment both on-site and in the field at customer facilities.Service Technician Responsibilities:
Field Service and Support:
Install, troubleshoot, and repair machines and equipment at customer facilities.
Conduct equipment inspections, calibrations, and preventative maintenance to ensure optimal performance.
Provide technical training to customers on proper equipment usage and maintenance.
Remote Customer Support:
Assist customers via phone, email, and remote computer access to diagnose and resolve technical issues.
Document and communicate solutions to recurring problems to improve overall product reliability.
In-House Responsibilities:
Support the assembly and testing of machines before shipment to customers as needed
Collaborate with the engineering and production teams to address design or manufacturing issues.
Documentation:
Maintain detailed records of repairs, parts used, and service history.
Complete service reports and ensure proper documentation for billing and warranties.
Marking up redlines and providing documentation after completion of project
Service Technician Qualifications:
Willingness to travel extensively (up to 80% of the time) domestically often on short notice; international travel available.
Proven experience in equipment installation, maintenance, or a related technical field.
Strong mechanical, electrical, and troubleshooting skills.
Proficiency in reading and interpreting technical drawings, schematics, and manuals.
Excellent communication and customer service skills.
Applicants must be authorized to work in the United States without sponsorship.
About EMT InternationalAt EMT International, our focus is to provide a secure and rewarding future for our employees. We are building a culture where collaboration fuels innovation, where your talents are both recognized and celebrated.Together We Are Better!
Open communication and feedback
Leverage each other's strengths!
Transparency of information
Share knowledge & learn from each other.
Tuition reimbursement and career development opportunities
Work-life Balance
10 paid holidays
Paid vacation
Flexible work schedules
Health and Wellbeing
Clean, safe working environment
Health, Dental, Vision and Life Insurance
Short and Long-Term Disability
401(k) with company match
Employee Assistance Program (EAP)
Wellness Incentive Program
Have Fun and Give Back
Sporting events such as baseball games and golf outings
Anniversary and retirement celebrations, service awards, and new hire welcomes
Community fundraisers, charitable events, and volunteering
