Operations Manager - Low Voltage (Alarm, Security, CCTV, Access Control Experience)

• Develop, implement, and optimize operational processes to increase efficiency and quality.
• Monitor day-to-day business operational progress and resource allocation, ensuring deadlines are met.
• Collaborate with Project Managers, Sales Manager, Accounting Manager and Client Support Manager to address operational challenges and identify areas for improvement.

• Oversee field teams, technicians and warehouse team ensuring alignment with company goals.
• Oversee Project Managers and Client Support Manager ensuring alignment with company goals.
• Conduct regular team meetings to communicate objectives, provide updates, and ensure accountability.
• Assist in hiring, training, and developing employees to build a high-performing team.
• Conduct regular performance reviews and one-on-one development meetings with direct reports.
• Certify training on direct report training plans and documents training communication forms within the Company’s standard operating processes.

• Work with the COO to manage budgets, reduce costs, and improve profitability.
• Ensure optimal use of resources and monitor project budgets to prevent overruns.
• Manage equipment, materials, and inventory to support operational needs.
• Collaborate effectively with the Sales Department to ensure efficiency with bids and estimates.

• Ensure projects meet client expectations in terms of timelines, quality, and service delivery.
• Address client concerns promptly to maintain satisfaction and build long-term relationships. · Implement quality control measures to ensure compliance with company standards and client requirements.
• Ensure value chain processes are implemented and driven by the team within the Operations Department – clarify and verify the receiving of and supplying of information.

• Monitor compliance with industry regulations, safety protocols, and internal policies.
• Conduct safety audits and enforce corrective actions to minimize risks.
• Promote a culture of safety and ensure all employees adhere to OSHA standards.
• Participate as a Safety Committee advocate and meet with the committee on a quarterly basis

• Prepare operational reports for the executive officers, highlighting performance, issues, and solutions, submit weekly reports as directed.
• Maintain accurate records of operational activities, budgets, and key metrics.
• Implement tools and systems to track day-to-day business operation progress and staff performance.
• Assist with reporting updates of alarm monitoring accounts, cloud memberships, and service agreements and assisting the Client regarding escalated inquiries.
• Ensure proper protocols are followed for Client account cancelation requests and report to upper management regarding Client requests to cancel accounts.

• Experience: 5+ years of experience in operations, project management, or a similar role, preferably in the security (low voltage) or construction industry.
• Technical Skills: Familiarity with security systems, such as CCTV, access control, and alarm systems.
• Software Proficiency: Experience with project management tools, Microsoft Office Suite, timekeeping software, and CRM software. Knowledge of Service Titan helpful.
• Education: Bachelor’s degree in business administration, Operations Management, or related field (or equivalent experience). Proven experience installing and servicing CCTV, access control, alarm, and audio-visual systems.
• Strong leadership and team coordination skills
• Excellent communication and organizational abilities
• Proficiency in using Microsoft Office Suite, Electronic time keeping records, and relevant security system software
• Ability to work in various environmental conditions and temperatures
• High level of adaptability and willingness to learn new systems and processes
• Strong documentation skills and attention to detail
• Commitment to maintaining company confidentiality and standards
• Memorize and uphold the company’s vision, mission and values
• Comply with all safety standards, laws, and regulations at all times
• Initiative to communicate effectively with management
• Flexible to handle other assigned duties as needed

• Must be able to pass a background and driver’s license (MVR) check
• Must be able to pass a drug test according to company policy and laws and regulations
• Must possess a valid Arizona Drivers license
• Ability to read, write and speak English proficiently
• Professional in appearance and presentation
• Ability to be an effective team member through strong productivity skills while assisting team members
• May be required to work long hours without advance notice and must be able to work a flexible schedule
• Exceptional organizational skills
• Maintain Company property in good working order
• Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain
• Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling
• Will be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective equipment and devices and/or awareness of personal safety and safety of others
• Must be able to maintain visual acuity and alertness for long periods of time including long periods of driving a motor vehicle
• Must be able to work in the field and in the office

Langston Security & Integration, LLC