Property Manager, My Salon Suite

Propelled Brands

  • Silver Spring, MD
  • $70,000-85,000 per year
  • Permanent
  • Full-time
  • 14 days ago
Benefits:
  • 401(k) matching
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Parental leave
  • Training & development
  • Vision insurance
  • Wellness resources
Propelled Brands Core ValuesSupporting our Core Values is an essential function for all team members as this is how we deliver on our purpose to Propel Our People and Our Brands to Achieve Success. Our organization is aligned around a few goals and each team member's efforts are focused toward accomplishing these goals. We can only accomplish these goals with all team members supporting these core values.Make It Happen | Expertise & Mastery | Positive Attitude | Growth Mindset | ConsideratePosition Summary/ObjectiveThe My Salon Suite Corporate Stores District Manager will oversee the daily operations of 4 to 6 locations, ensuring each site runs smoothly, meets performance goals, and aligns with Suite Management Franchising (SMF) brand standards. This role requires a hands-on approach with regular visibility at each location, providing excellent service to members, driving occupancy, and maintaining operational excellence. The District Manager will also play a critical role in recruitment, financial management, marketing initiatives, and overall member retention.This is a leadership role that demands a balance of operational oversight, member engagement, and strategic thinking to ensure business growth and success across multiple sites.Essential FunctionsOperations & Facility Management
  • Daily Oversight: Ensure smooth daily operations at all assigned locations (4-6 locations). Average 4-5 days per week spent on-site.
  • Facility Standards: Maintain high standards for cleanliness, safety, and maintenance at each location. Conduct regular site inspections.
  • Vendor Management: Oversee third-party vendors (i.e. cleaning, pest control, and maintenance) and provide feedback to ensure service quality.
  • Maintenance: Perform minor repairs (i.e. furniture assembly) and light cleaning and coordinate larger maintenance tasks with external vendors.
Member Engagement & Satisfaction
  • Concierge-Level Service: Provide personalized, top-tier service to members, addressing concerns, resolving issues, and promoting member benefits.
  • Retention & Growth: Build and foster long-term relationships with members to increase retention and minimize turnover.
  • Daily Interaction: Be highly visible on-site to interact with members, collect feedback, and ensure that member needs are met.
  • Effective Communication: Deliver clear, professional communication via email, text, and phone, resolve inquiries, concerns, and complaints from members at assigned locations.
  • Member Advocate: Member benefits (delivering resources and tools to be successful) serving as a subject matter expert on all aspects of My Salon Suite.
Recruitment & Leasing
  • Lead Generation: Implement lead generation strategies to attract new members. Respond to leasing inquiries and schedule tours promptly.
  • Documentation Management: Maintain accurate records in Suite Force, ensuring timely and compliant completion of leasing documents. Track and document all interactions, including tour notes, initial contact, follow-up after signing, and comprehensive notes throughout the process.
  • Tours & Sales: Conduct engaging, informative tours of suites. Promote the benefits of membership to secure leases and build waitlists for long term nurturing.
Marketing & Community Engagement
  • Community Outreach: Network and build strong relationships with beauty and wellness professionals, fostering connections within the community.
  • Marketing Campaigns: Execute local marketing initiatives focused on organic growth, social media engagement, and member referrals.
  • Community Events: Plan and execute events (i.e. member mixers, open houses, classes) to drive awareness and member engagement in each community.
  • Brand Ambassador: Represent and promote the SMF brand with professionalism, ensuring consistency across all locations.
Financial Management & Reporting
  • Budgeting & Expense Control: Oversee the financial performance of assigned locations, managing expenses, and staying within budget.
  • Revenue Collection: Manage the timely collection process of accounts receivable, manage credit card usage, and oversee invoicing and receivable reporting process.
  • Performance Tracking: Monitor KPIs related to occupancy, revenue, member satisfaction, and operational costs.
CompetenciesPreferred Experience
  • Business Management: Minimum 3 years of experience managing operations across multiple locations, ideally in a related field (i.e. hospitality, property management, or health/wellness).
  • Leadership Skills: Proven ability to support team dynamics, assist with member relations, and contribute to business growth through guidance, coaching, and development initiatives.
  • Sales & Marketing: Experience in sales, leasing, or marketing, particularly in driving occupancy and brand awareness.
Technical Skills
  • Software Proficiency: Strong experience using Google Suite (Gmail, Docs, Sheets), Salesforce, DPI Operational Manual, and other business management tools.
  • Social Media Proficiency: Proficiency in using social media platforms (i.e. Instagram, Facebook) to engage with members and promote brand initiatives.
  • CRM Knowledge: Ability to learn and effectively use Suite Force or similar CRM systems for tracking leads, managing member accounts, and reporting.
Other SkillsExcellent Communication: Strong verbal and written communication skills to engage with team members, vendors, and members.
  • Time Management: Demonstrate strong prioritization skills and the ability to manage multiple responsibilities across locations. Ensure effective calendar management, maintaining organization, multitasking, and calendar accuracy.
  • Financial Acumen: Skilled in managing budgets, tracking expenses, and ensuring financial accuracy. Able to read, interpret, and communicate P&L statements effectively.
  • Problem Solving: Strong decision-making and troubleshooting skills, proactively addressing member concerns or operational challenges.
Supervisory ResponsibilityThis position does not have any supervisory responsibilities.Work EnvironmentThis role routinely uses standard office equipment such as computers, smartphones, video conferencing, webinars, phones, photocopiers, printers, filing cabinets, shredding and fax machines as needed.Physical DemandsThe physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.
  • While performing the duties of this job, the Team Member is regularly required to walk, talk, see and hear.
  • Ability to travel between multiple locations and work flexible hours, including occasional evenings and/or weekends.
  • Ability to perform light physical tasks, including cleaning, minor maintenance (i.e. changing locks, assembling furniture), lifting supplies up to 20 lbs, and using a ladder/step stool up to 7ft (i.e. replacing blade signs).
Position Type/Expected Hours of WorkThis is a full-time, exempt position of at least 40 hours a week, Monday through Friday, between the hours of 7:00 a.m. to 6:00 p.m. Occasional evening and weekend work may be required as job duties demand.TravelTravel is primarily during business days, out-of-the-area and overnight travel is expected based on individual job responsibilities. Some of the travel may occur on weekends or be international. Company events may include Summits and the Annual Conventions may also include travel.EEO StatementPropelled Brands. provides equal employment opportunities (EEO) to all Team Members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Propelled Brands complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Propelled Brands