Patient Services Coordinator, Days

• Supports the department by performing quality assurance (QA) audits of individual registrars; monitoring productivity and other key performance indicators, as assigned, and accurately reports findings to leadership.
• Establish and conduct department orientation and training of new hires to successfully pass competency exam(s). On an ongoing basis, provides support, in-service(s), one on one training, mentoring and coaching to professionals. Reports individual or departmental developmental needs to leadership.
• Provides real-time technical assistance to registrars to ensure efficient operations. Intervenes to correct problems (patient & system) as they occur.
• Meet deadlines and report statistical data to leadership upon request.
• Enforce AIDET guidelines to drive positive patient interactions.
• Monitor the timely completion of pre-registrations, check-ins, insurance verification, and scheduling.
• Manage assigned EPIC work queues and provide oversight of department-assigned work queues.
• Assist Patient Access Manager in the planning and development of departmental procedures and in-service training to ensure high quality service.
• Responsible for helping professionals meet expectations on all aspects of money handling and cashiering, including receipt of payment and completion of daily deposits and balance of tills.
• May act as a financial steward and works with Patient Financial Services to ensure adequate knowledge for interpretation of patient billing questions.
• Maintains professional growth and development through seminars, workshops and professional affiliations to keep abreast of latest trends in field of expertise.
• Ensures no injuries to self or others by following safe work practices and policies. This includes, but is not limited to: security and safety, understanding of MSDS, equipment, infection control, fire, disaster, safe lifting and body mechanics.
• Ensures self-compliance with organization policies and procedures, as well as labor agreements.
• Ensures the interface with team members and other support groups is conducted in a courteous and efficient manner conducive with the organization’s values.
• Conducts self in a professional manner and ensures personal appearance meets the standards necessary to perform the job function while representing the organization.
• Ensures that additional accountabilities, as may be required by management, be handled in a manner necessary to meet organizational standards.
• In coordination with the Patient Access Manager, ensure staffing needs are met.

• Education:
• High school diploma or equivalent required.
• Associate's degree, preferred, or equivalent combination of education/experience.

• Experience:
• Two (2) years of experience in patient access, healthcare revenue cycle, or clinic operations role, required.
• Broad, practical knowledge and experience with medical terminology, admission procedures, registration, scheduling, accounts receivables, point of service collections, governmental regulations; both state and national, managed care and associated insurance required.
• Knowledge and experience with Microsoft Excel, Power Point and Word required.
• Knowledge and experience with EPIC preferred.

• Skills/Competencies:
• Demonstrates competency on equipment listed on department specific checklist.
• Critical thinking skills: Seeks resources for direction, when necessary. Performs independent problem solving. Decision-making is logical and deliberate.
• Performs actions that demonstrate accountability. Exercises safe judgment in decision-making. Practices within legal and ethical guidelines.
• Demonstrates competency in ability to care for customers/patients across the age continuum.
• Basic Life Support Heartsaver (HS) level to be completed within three (3) months of hire.

• Good reading eyesight.
• Ability to communicate using verbal and/or written skills for accurate exchange of information with physicians, nurses, health care professionals, patients and/or family, and the public.

Samaritan Healthcare