Engineer, z/OS Network Mainframe

• Provides primary support for reported problems related to software in assigned area of responsibility and related products
• Fulfills ServiceNow requests for customers as they pertain to software in assigned area of responsibility and related products
• Ensures system improvements and/or modifications are implemented
• Develops, enhances and/or supports technical approaches that allow successful audits and scalable implementations of large, complex mainframe environments
• Identifies and resolves performance issues
• Facilitates project planning efforts by establishing and meeting work estimates, target dates, milestones and schedules
• Participates in ongoing development and improvement of installation standards
• Provides technical assistance regarding Disaster Recovery (DR) exercises and Business Continuity Processes (BCP)
• Facilitates project planning efforts by establishing and meeting work estimates, target dates, milestones and schedules
• Performs a variety of technical tasks in support of Managed Services customers. These may include, but are not limited to:

• Installs, implements, maintains, upgrades, and troubleshoots client infrastructure solutions
• Plans, develops, installs, configures, maintains, supports, and optimizes client network hardware, software, and communication links
• Anticipates, mitigates, identifies, and responds to system performance issues
• Ensures the integrity and security of enterprise data on host computers, multiple databases, particularly during data transfer in accordance to with business needs and industry best-practices regarding privacy, security, and regulatory compliance
• Researches and makes recommendations on infrastructure products, services, and standards in support of procurement and development efforts
• Participates in Disaster Recovery and/or Business Continutiy exercises and planning
• Follows change control, incident response, and testing processes
• Monitors, analyzes, and predicts trends for equipment performance, data transfer growth rates and bandwidth to recommend enhancements
• Addresses and updates customer incident tickets and change orders, providing internal management and customer account managers with status information
• Creates required reports in response to business user needs
• Develops, documents, and maintains policies, procedures and associated training plans for systems and /or database administration and appropriate use
• Develops reusable assets (templates, tools, etc) for the Managed Services practice
• Works with account management personnel to participate on conference calls and perform tasks in support of the client relationship
• Partners with the Managed Services Continuous Service Improvement team (CSI) on pre-sales support activity and design and scoping of services
• Provides technical perspective to ensure a realistic estimation of scope, cost and level of effort for proposal generation
• Works with project managers in the development and implementation of project plans and timelines
• Complies with all time compliance and time entry guidelines

• Bachelor's degree in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics or a related field
• At least three (3) years of IT engineering work experience dealing with one or more infrastructure solutions supported by the Managed Services practice, to include:
• Experience installing, maintaining, and supporting mainframe software products for IBM mainframes and performing system management functions (software installations, version upgrades, product maintenance, and configuration management)
• Experience curating TCPIP/VTAM/SNA/APPN networks and general systems programming for z/OS Communications Server

• Demonstrated experience with z/OSMF Configuration Assistant
• Demonstrated experience supporting Parallel Sysples
• Demonstrated experience configuring debugging and maintaining TCP/IP subsystems configuration
• Demonstrated experience configuring, debugging, and maintaining VTAM subsystems configurations, OSA/HiperSockets/XCF and mainframe LAN/WAN connectivity
• Demonstrated experience with network security using ICSF and Policy Agent to support TLS, IP Sec Filtering and Intrusion Detection
• Demonstrated experience with LAN/WAN architecture, dynamic routing, network software and services like FTP, SFTP, FTPS, SMTP
• Demonstrated communication and presentation skills
• Demonstrated ability to execute tasks associated with customers' disaster recovery plans
• Demonstrated skills in the majority of the following

• WLM
• z/OS Assembler language programming
• SYSPLEX Operations
• Coupling Facility Management
• TSO/ISPF
• UNIX Systems Services
• z/OS
• REXX/CLIST
• JCL
• ISV product installations, upgrades and maintenance
• Demonstrated ability to implement and troubleshoot IT Infrastructure systems and configurations in designated area of specialty
• Demonstrated ability to acquire further technical skills
• Demonstrated verbal and written communication skills
• Demonstrated ability to multitask and prioritize workload
• Demonstrated customer service skills
• Demonstrated ability to investigate problems and utilize problem solving techniques
• Demonstrated ability to establish positive working relationships and work as a team player in a managed services environment
• Demonstrated ability to be resourceful in working with disparate client and internal departments to deliver meaningful solutions
• Demonstrated ability to provide guidance and leadership to less experienced technical team members
• Demonstrated ability to develop strong customer relationships and trust to secure future business
• Demonstrated ability to achieve high levels of customer satisfaction

• Demonstrated experience with File Transfer Protocol (FTP)/Secure File Transfer Protocol (SFTP) IP Connectivity
• Demonstrated experience with configuration of the JVM on the Mainframe
• Managed Services experience

CDW