IT Workstation Technician Tier I

• Associate's degree or equivalent education/experience.
• Knowledge of workstation networking as it relates to Windows environments.
• Basic knowledge of multiplatform operating systems, including all Microsoft Windows operating systems.
• Basic understanding of Information Technologies and TCP/IP communication protocol/LAN/WAN.
• Must also have excellent verbal and writing communication skills.

• Basic understanding of Windows Operating System.
• The candidate must have strong analytical skills.
• Strong verbal and written communications and interpersonal skills.
• Professional demeanor.
• The candidate must have a customer satisfaction-driven attitude.
• Be an active contributor in a positive team environment.
• Must follow predefined guidelines, protocols, and procedures as directed.
• The candidate must possess the ability to learn, retain, and apply new information in an ever-changing environment.
• Attention to detail.
• A commitment to achieving a high level of accuracy and attention to detail, and a no-task-too-small approach to the work.

• Responsible and accountable for providing phone and first-tier technical support for computer systems, network devices, and telephones.
• Remote entering of commands and observe system functioning to verify correct operations and detect errors.
• Maintain records of daily data communication transactions, problems, and remedial actions taken in the ticketing system.
• Read technical manuals, confer with users, conduct computer diagnostics to investigate and resolve problems, and provide technical assistance and support.
• Provide support on a variety of hardware and software applications for desktop workstations.
• Refer major hardware or software problems, defective products to vendors or technicians for service.
• Communicate with end-users to determine support level needed, timeframe, and may need to provide basic training on hardware and software as required.
• Identify areas of concern and problem-solve constructively using all available resources.
• Strive for first call resolution. If first call resolution cannot be met, properly code trouble tickets for escalation to appropriate tier support.
• Maintain proper configuration of devices on the network.
• Coordinate computer recycling/destruction process.
• Demonstrate knowledge of security and confidentiality of patient, departmental and corporate information.
• Ability to accurately set priorities and stay on task, with direct supervision required.
• Uphold performance standards for friendly, courteous, and caring interactions with physicians, managers, staff, and colleagues.
• Support team dynamics and contribute to a positive work environment.
• Communicate accurately, timely, and constructively.
• Maintain a safe work environment and work practices.
• Maintain confidentiality of sensitive information.
• Participate in continuing education and training for new products and services.
• Dress professionally and have excellent verbal and writing communication and phone skills.
• In the spirit of teamwork, employees are expected to follow any other job-related instructions and perform any other job-related duties as requested.

Sante Health