Patient Access Lead

• Supports the organization's mission and goals, quality standards, and patient-centered medical home philosophy. Embraces KANA's culture of serving the whole person through our provision of services. Incorporates KANA's core values of Courtesy, Caring, Respect, Sharing, and Pride in all activities and decisions.
• Upholds KANA's Code of Ethics by conducting professional activities with honesty, integrity, respect, fairness, and good faith in a manner that reflects positively upon the organization.
• Promotes effective working relationships with all organization staff and providers. Supports patient access staff in communication with billing, finance, medical, dental, WIC and behavioral health staff.
• Serves as role model for behavioral standards and KANA code of conduct for staff; supports excellence in customer service and patient care through identification of the professional and training needs of staff.
• Establishes and maintains effective interpersonal relationships with staff, management, customers, and visitors; promotes an atmosphere that encourages enthusiasm and staff participation in team-based care, customer service and front office quality improvement activities.
• Reviews all future schedules to ensure appointments are scheduled correctly and all patients are screened for potential alternate resource eligibility and, if appropriate, refer to Alternate Resource Specialist for further screening.
• Ensures SRS's are collecting all identified payments from patients during the check-in process. Ensures all patients seen have been offered a sliding fee application. Explains the sliding fee procedure with all patients when necessary, coach SRS's as needed when questions arise about the sliding fee scale, assisting patients during the application process and refer to billing department as needed.
• Works closely with KANA SRS's as well as insurance and billing staff to ensure patient demographic and insurance information is current and up to date.
• Supports goals, objectives, and programs for assigned clinics; completes reports, paperwork and other administrative tasks as assigned.
• Identifies system related problems and work collaboratively with manager, providers, administration, and staff to resolve issues.
• Works with Patient Access Manager to assess and revise schedules as needed to ensure clinic sites are staffed appropriately.
• Counsels staff on performance/behavior standards requiring immediate attention and communicate issues to Patient Access Manager for follow-up action; collaborates with Patient Access Manager to complete annual performance evaluations; recognize staff for providing exceptional customers service on a regular and ongoing basis.
• Prepares and distributes meeting agendas and materials in advance; secures and prepares meeting space and required equipment; record meeting minutes and document attendance; ensures meeting space is in order at the conclusion of event.
• Works collaboratively with the Quality team on QI and QA projects and reports.
• Maintains a clean well-organized work area. Monitors office supplies and equipment maintenance services and any other items necessary for operations of the front office area.
• Provides backup support to other patient access positions as needed. Covers any open shifts due to call offs if no replacement can be found.

Kodiak Area Native Association