Front Desk Representative - Cohesive Massage Therapy
Cohesive Therapy & Rejuvenation Center
- Vancouver, WA
- $19.00-21.00 per hour
- Permanent
- Full-time
- 401(k)
- Competitive salary
- Flexible schedule
- Competitive salary
- Flexible Schedule
- Great work-life balance
- Paid time off
- Ongoing training
- Employee Discount
We are seeking a friendly and customer service-oriented Front Desk Representative to join our team at our thriving clinic. As the first point of contact for our clients, you will play a crucial role in creating a welcoming atmosphere and ensuring smooth office operations.Key Responsibilities:
- Greet customers as they arrive, providing a warm and friendly welcome.
- Rebook appointments and manage client schedules to maximize office flow.
- Answer phone calls promptly and professionally, assisting with inquiries and appointment scheduling.
- Collect payment information and process transactions accurately.
- Provide 5-star, white glove service to all clients, ensuring their needs are met in a courteous manner.
- Understand and explain lymphatic massages and other treatments to clients as needed.
- Follow protocols and instructions meticulously to maintain clinic standards.
- Maintain great communication with colleagues to ensure efficient office operations.
- Conduct client outreach to keep schedules full and foster strong relationships with patients.
- Assist with treatments as required, demonstrating attention to detail and a willingness to learn.
- Available some Saturdays as needed to support clinic operations.
- Assist clients with paperwork, including consent forms
- Maintain a clean and inviting environment
- Provide general customer service and attend to the needs of customers throughout their services
- Excellent communication skills, both verbal and written.
- Strong computer skills and proficiency in scheduling software.
- Ability to multitask and prioritize tasks effectively.
- Cheerful disposition and a passion for customer service.
- Strong management skills to oversee office flow and ensure all protocols are adhered to.
- Detail-oriented with a focus on providing exceptional care to clients.
- Two or more years of experience as a receptionist or similar role is preferred
- Excellent communication skills with a commitment to customer service
- Strong work ethic and positive attitude
- Excellent multi-tasking skills