FURNITURE REPAIR TECHNICIAN (IN HOME)

• Generous Paid Time Off (PTO)
• Opportunity for advancement
• Medical, Dental, Vision, & Retirement Benefits
• Employee Purchase Discounts of 30% or more

• Greet and interact Customers in an empathetic, courteous, and helpful manner; listening and responding promptly to Customer needs.
• Determine if furniture requires parts replacement and whether it is repairable to good stock.
• Repair damaged furniture to new condition in a specified timeframe, including but not limited to case goods (wood or manufactured material furniture), fabric and leather upholstery.
• Clean stained or soiled furniture and mattresses.

• Safe operation of hand and power hand tools, especially drills, impact drivers, and multi-tools.
• Complete bench testing evaluations for regular validation of skills.
• Support development and growth of other technicians.
• Follow instructions in documentation and reporting, including standard operating procedures and activity recording.
• Follow the planned route to ensure on-time arrival for Customer repairs.
• Report any incomplete or problem service calls to the Customer Response Team.

• Complete weekly vehicle maintenance and log updates as required.
• Maintain a clean and organized service vehicle, including maintaining required repair materials and supplies.
• Adhere to driving policy for company vehicles, including meeting annual MVR review requirements.
• Assists shop technicians with repairs as needed when required and available.

• High School Diploma.
• 1-year practical work experience in furniture repair including upholstery, leather repairs and wood refinishing OR similar experience working with other materials and completing color matching.
• Read, understand, and write in the English language; additional languages beneficial.
• Ability to work independently and manage time effectively.
• Ability to learn in-house computer programs.
• Valid Driver’s License and an acceptable Motor Vehicle Record per company guidelines.

• Must have close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus to read reports, view computer screen, etc.
• Must be able to hear and understand speech to interact with others.
• Must be able to speak so that others will be able to understand.
• Will remain in a seated position for extended periods of time.
• Must be able to perform repetitive tasks with both hands to include keyboarding,

• Will bend, squat, stoop, kneel, crouch and reach at or above shoulder level.
• Will lift and carry objects up to 50 pounds and more with assistance.
• Will work predominately in a private home or retail establishment; occasional work at

• Valid Driver’s License.
• 1 year practical work experience in furniture repair including upholstery, leather repairs and wood refinishing.

• High School or better

• Strong verbal and communication skills
• Interpersonal Skills

Ashley