Customer Relations Representative - State Farm Agent Team Member

State Farm

  • Knoxville, TN
  • $60,000 per year
  • Permanent
  • Full-time
  • 1 month ago
Benefits:
  • Simple IRA
  • License reimbursement
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development
ROLE DESCRIPTION:As a Customer Relations Representative - State Farm Agent Team Member with Elliot Ettenborough - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.RESPONSIBILITIES:
  • Develop and implement strategic plans to achieve agency goals and objectives.
  • Lead and mentor the team to ensure consistent performance and professional development.
  • Build and maintain relationships with clients to drive retention and expand referral networks.
  • Conduct policy reviews, assess client needs, and recommend tailored insurance solutions.
  • Proactively market and cross-sell products to warm and cold leads.
  • Oversee customer issue resolution and ensure a positive client experience.
QUALIFICATIONS:
  • Communication and problem-solving skills.
  • Ability to handle high-stress situations calmly.
  • Proven experience in management, preferably in insurance or a related field.
  • Strong leadership, coaching, and interpersonal skills.
  • Ability to build rapport with clients and foster long-term relationships.

State Farm