Window and Door Field Service Tech III
- Phoenix, AZ
- $28.50 per hour
- Permanent
- Full-time
💵 Compensation: $28.50 to $31.00 per hour, depending on experience Responsibilities:
- 📞 Communicate courteously with co-workers and customers at all times.
- 🏠 Direct communication with customers at job sites and/or residences.
- 🛠 Task Completion: Follow assignments from Team Leader or senior technicians, including picking up parts, delivering parts, cleaning warehouse, and other tasks as required.
- ✨ Product Cleaning: Responsible for cleaning installed products at customer sites as needed.
- 💪 Assist Senior Technicians with lifting, carrying, and running parts and tools on job sites.
- 🔌 Operate Tools Safely: Use a variety of hand and power tools.
- 📱 Tech-Savvy: Familiar with iPad and other computer devices for documenting service events and reviewing schedules.
- 🤝 Collaborative Work: Partner with co-workers on projects involving multiple Field Service Technicians.
- 🔄 Site Restoration: Ensure customer residence and/or job site is returned to original condition.
- 💻 Electronic Documentation: Record service calls and actions taken using electronic formats.
- 📤 Submit Service Info: Provide closing service information to the Field Service Office promptly.
- 🛡️ Safety Assurance: Perform all work safely and professionally, adhering to company policies.
- 📦 Inventory Management: Maintain proper inventory levels in warehouse and service vehicle.
- 🚐 Vehicle Maintenance: Ensure service vehicle is well-maintained and operated safely.
- 🧽 Vehicle Cleanliness: Keep service vehicle clean inside and out.
- 📦 Delivery Assistance: Help unload delivery truck as scheduled.
- 🔍 Part Inspection: Unpackage and inspect incoming parts for quality, document issues, and ensure replacements are ordered correctly.
- 🎓 Education: High school diploma or GED preferred.
- 🔧 Tool Knowledge: Safe use of hand and power tools.
- 🚗 Driver’s License: Valid Class D Driver's License with a clean driving record per PGT’s policy.
- 👥 Team Player: Ability to work autonomously and in a team setting.
- 🗣️ Language Skills: Basic English language skills; bilingual in English and Spanish is a plus.
- 🔢 Math Skills: Ability to add, subtract, multiply, and divide using various units of measure.
- 📏 Measurement Skills: Able to read a tape measure.
- 💻 Computer Skills: Familiar with Microsoft products like Outlook and Windows; ability to use office equipment and software for communication and training.
- Three comprehensive Medical plan options
- Prescription
- Dental
- Vision
- Company Paid Life Insurance
- Voluntary Life Insurance
- Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
- Company-paid Short-Term Disability
- Company-paid Long-Term Disability
- Paid time off (PTO) and paid Holidays
- 401k retirement plan with company match
- Employee Assistance Program
- Teladoc
- Legal Insurance
- Identity Theft Protection
- Pet Insurance
- Team Member Discount Program
- Tuition Reimbursement
- Yearly Wellness Clinic