Lead with Purpose: Become a Service Manager at Benjamin Franklin Plumbing - A Service Minds CompanyAre you a proven leader in the residential plumbing industry? Do you have a track record of developing high-performing teams, driving sales, and hitting KPIs? Benjamin Franklin Plumbing, a proud member of the Service Minds family of brands, is hiring a Service Manager to help us elevate technician performance, maximize operational efficiency, and deliver five-star customer experiences every time.This is more than a job-it's a leadership opportunity to shape the success of your branch, grow your career, and make a meaningful impact every day. Why You'll Thrive with UsBase Salary of $52K + Weekly Performance-Based IncentivesCompany Vehicle, Fuel Card & iPad - tools for your success from day one401(k) with Company Match - invest in your futureHealth Benefits - Choose from HMO, PPO, or HDHP plansPaid Time Off & Paid Holidays - because you deserve balanceBenefits Begin the 1st of the Month After 30 DaysLeadership Training & Career Development - grow with usCross-Brand Advancement Opportunities - with Mister Sparky & One Hour Heating & Air ConditioningEmployee Discounts, Telehealth Access, FSA & HSA Plans, and more What You'll Do as a Service ManagerAs a Service Manager, you'll lead a team of residential plumbing technicians and ensure they perform at their highest level-every job, every day. Your focus will be on:Coaching, mentoring, and holding technicians accountable to daily, weekly, and monthly KPIsDriving sales performance through goal setting, progress reviews, and technician supportLeading ride-alongs, technical training, and job quality audits to ensure field excellenceMonitoring schedules, dispatching for profit, and adjusting in real-time for peak performanceReviewing job documentation, estimates, and work orders for accuracy and professionalismManaging timecards, labor costs, and job costing reports to ensure profitabilityRecruiting, interviewing, and onboarding top plumbing talentCreating a safe, compliant, and high-morale work environmentPartnering across departments like HR, Fleet, and Procurement for smooth operationsResolving escalations and ensuring positive customer outcomes through service recovery What It Takes to SucceedWe're looking for a hands-on leader who thrives in a fast-paced environment and has deep experience in residential plumbing and team leadership. To be considered, you must have:3+ years of residential plumbing experience in the field3+ years of experience managing teams, sales goals, and KPIsProven success in dispatching for profit and managing technician schedulesStrong working knowledge of field service software and GPS toolsExcellent leadership, communication, and conflict-resolution skillsProficiency in basic computer programs (Excel, Word, etc.)A valid driver's license with a clean driving recordAbility to pass a background check and drug screenHigh school diploma or GED requiredWork Environment & Physical RequirementsBlend of office and in-field responsibilities, including job site visits and technician ride-alongsAbility to work extended hours, evenings, or weekends if neededComfortable working under pressure and navigating tough conversations professionallyPhysically capable of standing, walking, climbing, and performing field-related tasks Be a Leader That InspiresAt Benjamin Franklin Plumbing - Service Minds, we don't just fix pipes-we build careers, teams, and legacies of great service. If you're ready to lead a team of skilled professionals, drive business results, and make a lasting impact, apply today.We are proud to be an Equal Opportunity Employer and are committed to building a diverse, inclusive team where everyone belongs.Compensation details: 0 Yearly SalaryPI5c346ebef5ee-9386
