Help Desk

Next Path

  • Altoona, PA
  • $18.00-21.00 per hour
  • Contract
  • Full-time
  • 1 day ago
by | Sep 3, 2025
  • Location: Altoona, Pennsylvania
  • Type: Contract
  • Job #5052
NextPath Career Partners is currently seeking an Help Desk to join our client's team in Tampa, FL. This is an remote, contract position.SALARY: $18-$21/hr (depending on experience)Unfortunately, at this time our client is unable to sponsor or transfer visas. Only candidates authorized to work in the US without sponsorship should apply.REQUIREMENTS:
  • Possess 2+ years of enterprise helpdesk experience.
  • 2-4-year degree in IT related field (or equivalent work experience)
  • CompTIA's A+ (or equivalent work experience)
  • CompTIA's Network +
  • CompTIA's Security +
  • ITIL Certification
RESPONSIBILITIES:
  • Diagnose and resolve simple hardware, software, and network problems through initial troubleshooting steps.
  • Accurately log and document user issues, including descriptions, steps taken, and relevant information in a ticketing system.
  • Identify and escalate complex issues to higher-level support personnel when necessary.
  • Provide clear and concise communication to users, explaining technical concepts in a way that is easy to understand.
  • Maintain a positive and professional attitude, providing excellent customer service.
  • Stay up to date on current IT technologies and best practices to effectively assist users.
  • Identify trends in user issues and report them to relevant teams to improve IT services.
  • Manage user accounts, including creating, modifying, and deleting accounts as needed.
  • Cover weekly On Call support in a rotation with other team members
  • Other duties as assigned
NEXTPATH CAREER PARTNERS:
NextPath is a candidate centric recruiting firm focused on your career goals to help you find your next path! Our team of professional recruiters have over 80 years of combined experience to help you navigate a job change. Our clients span local and national with roles in sales, creative, marketing, and staffing on a direct, contract-to-perm, and contract (project) basis.
If the position above doesn't appear to fit, we do have a host of clients with roles that could be a match and not every position will be posted. Feel free to reach out to find a better match by emailing your resume to apply@nextpathcp.com for a recruiter to engage.
We are an Equal Opportunity Employer
View all open jobs:As part of our recruiting process, we may contact you regarding positions we feel are a good fit or engage with you via SMS text message. By clicking to submit your application, NextPath Career Partners has your consent to communicate via SMS text message moving forward.#LI-Remote

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