Case Manager Assistant - Female Floor

• Is responsible and accountable for monitoring of entire floor of housing programs as scheduled.
• Is responsible for monitoring the programs during on-duty hours.
• Adheres to all assigned house work schedules and assists in all activities.
• Interacts with program clients and behaves in a fashion which serves as a role model.
• Attends weekly house meetings and staff meetings as required.
• Abides by conditions described in the House Manager's Handbook.
• Assists the Case Manager in providing clients with orientation regarding the house rules and regulations.
• Oversees chore assignment, completion and room inspections.
• Monitors the clients' adherence to the house rules and reports all violations immediately to the Case Manager. Assists and enforces restriction and/or consequences for rule violations.
• Assists with client bed checks.
• Maintains a daily written log regarding house and client activity and submits to the Case Manager for review and consultation if necessary.
• Provides transportation and supervision of clients during group and therapeutic activities as approved by the Supervisor(s).
• Conducts and observes regular drug and alcohol screens. Must conduct screens at return from all unsupervised visits or events away from the facility.
• Responds to crisis situations according to established guidelines and informs the Case Manager of all crisis situations immediately.
• Meets with the Case Manager and/or Housing Director regularly and provides updates regarding client activities and the condition of the house.
• Abides by the organizations Risk Management and Safety requirements.

• The effectiveness of the Case Manager Assistant/House Monitor shall be measured by:

• The level of satisfaction of housing funding sources
• The degree to which the position was performed as measured by the Housing Director through observations and written evaluations
• The degree to which the YMCA policies are followed
• The degree to which the Housing Program is managed
• The degree to which the Character Traits are exemplified:
• Caring: To be sensitive, understanding and responsive to the well being of self and others
• Honesty: To be truthful, trustworthy, sincere, and fair in words and action
• Respect: To value the worth of a person and property, treating others as you would have
• them treat you
• Responsibility: To recognize, accept and fulfill the obligation to contribute to a better
• Society.

• Must have current drivers license
• Must be on-site of the program facility during scheduled work hours.
• Person may not have any current legal charges or obligations and is either employed, enrolled in training/school or is involved in a praiseworthy endeavor.
• Persons in recovery from chemical addiction with at least two (2) years continuous sobriety preferred. If self-diagnosed as recovering addict, must remain clean and sober; maintain sobriety and active program of recovery to provide positive role modeling.
• Must commit to ongoing recovery, work program of recovery if in recovery
• Submit to random urine screens
• Must be CPR and First Aid Certified
• Ability to communicate positively and professionally using the English Language, both spoken and written
• Ability to demonstrate good decision making skills, intelligence, flexibility, emotional maturity, a positive outlook, respect, and a professional attitude toward all clients and staff
• Ability to communicate positively and demonstrate enthusiasm
• The following five absolutes of the YMCA of Reading and Berks County will be demonstrated in all situations.

• Greet all newly admitted clients with a handshake, eye contact, and smile.
• All staff will be on time for interviews, appointments, and meetings.
• Treat all clients (regardless of the circumstances) with dignity and respect.
• Maintain a positive, caring and empathic attitude.
• Be present.

YMCA of Reading & Berks County