Account Manager - Microsoft
Compunet
- Boise, ID
- Permanent
- Full-time
- Assisting in managing clients' overall customer experience with CompuNet with a focus on customer retention and growth
- Work closely with the Microsoft Business Development licensing and sales overlay teams to support pre-sale and post-sale activities related to Microsoft licensing needs.
- Supporting CompuNet’s Partnership, Enablement and Programs (PEP) team via the following:
- Creation and management of Microsoft referrals, inbound and outbound, from inception to close within Microsoft Partner Center.
- Administrative tracking and reporting on Microsoft licensing and services opportunity pipeline.
- Reporting to CompuNet’s Adoption team on opportunity stages as it relates to Microsoft Claiming Partner of Record.
- Supporting CompuNet sales teams by assembling Microsoft licensing quotes for our clients.
- Facilitating order processing directly through Microsoft Partner Center and/or distribution partners to ensure timely completion and accurate reflection of customer orders in CompuNet’s tracking systems.
- Working with manufacturers, brokers and distributing partners to ensure customers receive the correct licenses, products, subscriptions, and services are the correct price.
- Categorizing, creating, and tracking agreement information for customer opportunities.
- Serves as point of escalation for customer issues.
- Providing excellent internal customer service with all our business units.
- Team coverage duties as needed.
- 2-4 years inside and/or outside sales experience with an emphasis on Microsoft Licensing services around Microsoft product offerings.
- Strong listener who demonstrates professional communication with clients and co-workers.
- Strong organizational and effective time management.
- Excellent attention to detail and proactive follow-up.
- Comfortable with team-based work structure.
- Ability to demonstrate flexibility on the job with constantly changing deadlines and priorities.
- Deep understanding of Microsoft licensing programs such as Microsoft Direct (MCA), CSP, Volume Licensing, and Enterprise Agreements.
- Knowledge of the different agreement types of Microsoft Licensing Programs such as CSP Software Perpetual, CSP Software Subscription, CSP Modern Work (M365), CSP Azure, and Open Value (Volume License).
- Experience working with Microsoft, Microsoft distributors or Microsoft partners in legacy and cloud-based Microsoft licensing programs and vehicles.
- Knowledge and use of Microsoft Office Suite, ConnectWise and Microsoft Partner Center portal.
- Certifications: Microsoft Fundamentals (MS-900, AZ-900, etc.) a bonus.