Property Manager - Norfolk, VA
The Monument Companies
- Norfolk, VA
- $20.00-24.00 per hour
- Permanent
- Full-time
- Collaborate with other staff members to carry out various projects at your community
- Manage critical collection related deadlines
- Actively involved in rent collection, receipting, and court process
- Write letters, and prepare legal notices to residents, distribute all company or community issued notices
- Working knowledge of principles and practices of property management record keeping with an understanding of resident ledger analysis.
- Actively involved in and/or oversees preparation and processing of lease paperwork.
- Efficient and timely processing of all required administrative forms and reports.
- Responsible for reporting unusual or extraordinary circumstances regarding the property or residents that need to be escalated.
- Courteous, efficient handling of resident inquiries
- Communicate professionally and effectively with prospects and residents, as well as coworkers
- Work with other property management and maintenance staff to ensure turned units are ready for re-leasing and move-in
- Utilize excellent problem solving, listening, and deductive reasoning skills
- Deliver top-notch service to help insure the highest level of customer satisfaction and retention possible
- Be knowledgeable of lease terms, specifications, and all community-specific policies
- Utilization of the Yardi System to gain insight into key community metrics
- Work with Marketing & Technology Specialist to market your community effectively
- Assist with market studies to gain an understanding of the market
- Highly motivated: Driven by performance and sales. Enjoys creatively helping prospective tenants.
- Communication and contact: The ability to communicate respectfully and effectively with direct reports, superiors, colleagues, and residents orally and in writing.
- Independence: The ability to complete tasks thoroughly without constant supervision.
- Time management: The ability to prioritize, organize work efficiently, and make productive use of all time to ensure all essential tasks are completed.
- Logical: Utilize excellent problem solving, listening and deductive reasoning skills.
- Valid Driver's License and the ability to have and maintain a driving record that is deemed acceptable by the company's insurance carrier to drive a company vehicle and/or drive a personal vehicle on company business (may be required depending on the assigned property)
- At least 2+ years property management or leasing experience
- High School diploma or equivalent
- Proficiency in Microsoft software such as Excel, Word and Outlook email
- Current Fair Housing certification is a plus!
- Yardi software knowledge is a plus!