Current State Analysis (Conduct interviews, workshops, and on-site observations with DMV staff and leadership to understand how processes currently operate.
Document end-to-end workflows, systems, handoffs, and dependencies.
Identify gaps, bottlenecks, and redundant steps impacting efficiency and service quality), Process Redesign (Develop future-state process maps, incorporating best practices and lean methodologies.
Recommend process changes, technology enhancements, and organizational adjustments to reduce complexity and improve user satisfaction.
Collaborate with IT teams and Business Analysts to ensure process changes align with system capabilities or future system upgrades), Change Candidateagement (Facilitate stakeholder buy-in for new processes through presentations, workshops, and clear documentation.
Support DMV leadership in implementing pilot programs or phased rollouts of redesigned processes.
Track measurable improvements post-implementation), and Continuous Improvement (Establish KPIs to monitor process performance.
Provide ongoing recommendations for refinement and long-term sustainability).
