Yellowstone Local is proud to represent The Perfect Light, an industry leader in custom outdoor lighting and now licensed electrical services.You’re not just managing calls, you’re leading a frontline team that keeps electricians moving, customers happy, and operations humming.What’s in it for You?Annual salary of $50,000–$70,000, based on experienceFull-time, salaried positionOffice-based role in Houston, TXConsistent Monday–Friday scheduleLeadership opportunity within a growing electrical divisionJoin an established, trusted brand expanding into licensed electrical servicesWhy You’ll Love It HereBe part of a company with over 20 years of experience and 30,000+ happy customers across TexasEntrepreneurial environment, your ideas and leadership matter hereWork alongside a tight-knit team committed to quality, safety, and next-level serviceCareer growth as The Perfect Light’s Electrical Division expandsBacked by a leadership team that values innovation, communication, and excellenceYou won’t get buried in corporate red tape; this is where your leadership shinesYour New RoleLead and develop a team of customer service reps and dispatchersOversee call handling, technician dispatching, and service schedulingCreate and improve call scripts, team procedures, and performance benchmarksMonitor the dispatch board to maximize field team productivityProvide coaching, conflict resolution, and performance feedbackCollaborate with warehouse, purchasing, and field managers to ensure job readinessAnalyze team performance reports and implement continuous improvementsServe as the bridge between customers, technicians, and managementLocation: Houston, TXHiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.High school diploma or GED required; college degree preferred3–5 years of experience leading a call center or dispatch team, ideally in electrical or skilled tradesStrong leadership and team-building skillsExcellent communication and customer service abilitiesKnowledge of Microsoft Office and dispatch/service management softwareProven problem-solver under pressureBilingual (English/Spanish) is a plusServiceTitan experience is requiredThe Perfect Light is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #yellow
