E-911, Telecommunicator

Lauderdale County Sheriff's Department

  • Meridian, MS
  • $14.89 per hour
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
Position Purpose
A staff of Mississippi State Certified Telecommunicators is required to operate the E-911 Communications Center in order to facilitate the call taking and dispatching of first responder emergency personnel.Position Summary
A Telecommunicator is responsible for accurate and timely response to all requests for assistance or for E-911 related information from emergency first responders and the general public. Requests may arrive thought a variety of telephone lines, radio frequencies or in person. This position:
  • Is permanent and full-time
  • Reports to the Lead Telecommunicator and Shift Supervisor Manager
  • Performs 100% of its duties in the office
  • Operates in a high-stress environment
Major Duties
Perform Emergency Telecommunicator operations by:
  • Operating E-911 computer systems
  • Operating E-911 phone and radio systems
  • Answering emergency and non-emergency telephone and radio transmissions
Required Certifications
  • National Crime Information Center (NCIC)/Mississippi Justice Information Center (MJIC) Certification
  • Mississippi State Dispatcher Certification
Required Knowledge
  • High School Diploma or GED
  • Proper grammar and use of English in speaking and writing
  • All systems required to perform items listed under Major Duties
  • General computer operations
  • Basic knowledge of city and county first responder and other departments, including their emergency response policies and procedures
Required Skills and Abilities
  • Maintain confidentiality
  • Make decisions within time restraints
  • Work as a team while under extreme pressure and time restraints
  • Type at 40 words per minute or greater
  • Operate within departmental procedures
  • Basic filing
  • Perform all work in a professional and composed manner
  • Sit or stand in one location for long periods without interruption
  • Work shift work
  • Travel as required for training events
Details
The following describes the depth of the major duties required to be performed by this position.
  • Perform Emergency Telecommunicator operations
This essential function is the foundation of E-911 and is the position which most emergency responders and the general public are familiar with.
o Operate the Computer Aided Dispatch and Graphical Information Systems software, including:
▪ Zetron MAX Call Taking Management Information System
▪ CentralSquare One Solution CAD
▪ Professional and Technical Software (PTS) Solutions suite
o Transmit and receive radio and telephone transmissions
o Effectively process all telephone or radio transmissions as trained and in compliance with standard operating procedures
o Maintain Mississippi State Dispatcher Certification
o Maintain a good working relationship with the public and all government and private industries
o Operate office equipment such as a printer, facsimile and shredderOther
  • Perform other duties as directed by the Shift Supervisor, Communications Center Manager or E-911 Director or inherently required by this position
Job Posted by ApplicantPro

Lauderdale County Sheriff's Department