Director - Field Training
Puttshack USA Inc
- Chicago, IL
- Permanent
- Full-time
- Bring your 'A' game. We strive for excellence in everything we do.
- Lead the Way Our associates embrace and are inspired by change.
- Own the Fun We revel in our guests' enjoyment.
- Care Deeply - We take great care of our guests, our associates and the communities we call home.
- Develop and execute the Field learning strategy.
- Build, mentor, and lead a high-performance venue training team, promoting a culture of excellence and collaboration.
- Partner with senior leaders, the Field team and the broader L&D, HR, Technology and Operations teams to understand specific development needs of each role in the field.
- Create and manage diverse training programs for associates at all levels, ensuring they're engaging, effective, and up-to-date with industry standards in the hospitality/service industry.
- Collaborate with internal and external experts and stakeholders to develop high-quality, impactful training content, to be delivered utilizing a blended approach including e-learning, workshops, and virtual learning environments.
- Lead training initiatives supporting organizational change, ensuring employees are equipped to adapt to new processes and technologies efficiently.
- Regularly conduct comprehensive needs analyses to identify developmental needs and gaps, adjusting the learning strategy as necessary to meet evolving organizational demands.
- Define, monitor, and report on key performance indicators to assess the effectiveness of learning programs, leveraging data to drive continuous improvement.
- Ensure all training and development initiatives comply with relevant laws, regulations, and industry standards.
- Use data to measure success: learn, iterate, and improve; analyze trends and develop proactive actions to improve the experience for future learners.
- Partner with others to solve business problems and contribute expertise and support beyond field development as needed.
- Other projects or duties as assigned.
- Education Level: Bachelor's degree required.
- A minimum of 7+ years of relevant learning and development experience, ideally in a fast-paced/high growth hospitality organization with a distributed workforce.
- A minimum of 4+ years leading a team of training professionals.
- Must be comfortable working through ambiguity and in a fast-paced, dynamic environment.
- Excellent interpersonal, public communication and facilitation skills.
- Ability to work effectively with a diverse population at all levels.
- Self-directed in planning own work and work of teams.
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Access).
- Advanced understanding of adult learning theory and principles.
- Strong business insight, with the ability to credibly make a business case, by linking current and anticipated business challenges with learning and development solutions.
- Strong planning and organizational skills with a sense of priority for deadlines and attention to detail.
- Well versed in digital learning, just-in-time / micro-learning, and blended learning strategies.
- Strong capabilities in data analytics (as it pertains to measuring learning).
- Excellent communication and influencing skills at all levels of the organization and extremely flexible to be proactive in a fast paced, ever-changing environment.
- Excellent facilitation and mentoring skills. Experience in group facilitation and leading. group/cohort dynamics to create connections and foster understanding.
- Travel - 50%.
- This position must pass a post-offer background check.
- Paid PTO
- Health insurance: medical, dental, and vision
- 50% off Food & Beverage
- Free Mini Golf
- Paid Parental Leave