Customer Service Representative
Next Level Recruiting
- Harrisburg, PA
- Permanent
- Full-time
- Nationally recognized customer service strategies
- In-depth insights into our products, services, and promotions
- Detailed instruction on compliance regulations
- Deliver exceptional customer experiences by understanding their needs, fostering open communication, and offering tailored product recommendations.
- Engage with customers in residential settings daily, embodying the highest levels of courtesy, professionalism, and empathy.
- Process new sales orders, manage account upgrades, and skillfully handle customer complaints to enhance satisfaction.
- Maintain a comprehensive knowledge base of our offerings and stay updated on industry developments.
- Participate in daily training sessions, virtual networking opportunities, and conference calls to enhance customer satisfaction, refine sales techniques, and streamline technical support.
- Potentially contribute to onboarding, training, and mentoring new employees based on your achievements and reputation within our organization and among clients.
- Empathy, patience, and consistency in handling diverse customer needs and personalities.
- Adaptability to navigate the dynamic nature of a people-centric role, embracing challenges with flexibility and a positive outlook.
- Clear, effective communication to ensure customers fully comprehend our offerings and services.
- Strong work ethic, distinguishing between efficiency and dedication to providing top-notch service.
- Acquiring knowledge to address customer inquiries adequately while being open about areas where further information may be required.
- Resilience to accept and learn from negative feedback, contributing to customer satisfaction and organizational growth.