Executive Director

• Take full ownership of center growth and client retention, exceeding monthly targets for new patient admissions and diagnostics.
• Build and maintain relationships with referral sources, community organizations, and school systems.
• Lead business development activities including community events, outreach campaigns, and innovative growth initiatives.
• Coach staff to adopt a proactive mindset around client acquisition, engagement, and retention.

• Manage full clinic P&L, including top-line revenue, clinic operating cost, labor and non-labor expense management.
• Optimize center profitability by acting on key financial drivers such as center growth, contract rates, billable hour utilization, and service completion.
• Collaborate with corporate finance and operations teams to implement strategies that maximize clinic profitability.

• Contribute to Organizational Key Results, meet or exceed center-based KPIs and targets.
• Lead high-quality execution of ABA services through proactive scheduling and resource optimization.
• Maintain compliance with licensing, accreditation, and internal policies.
• Monitor and drive service delivery performance, ensuring 100% treatment completion.
• Use data dashboards (e.g., Tableau) to track, analyze and interpret data/KPI to make informed decisions.

• Hire, develop, and retain high-performing teams.
• Create a high-performance culture by investing in professional development and celebrating success.
• Lead effective onboarding and mentorship programs for new team members and EDiTs.
• Conduct regular employee rounding, performance check-ins, and engagement surveys to foster a connected and motivated team.

• Build trust with families and caregivers through early and frequent engagement, ensuring consistent communication and satisfaction.
• Host or promote weekly caregiver support groups to build community and empower families.
• Advocate for school-based services and support caregiver participation in treatment planning.
• Develop and nurture strategic relationships with community stakeholders, referral sources, and business development partners to support growth and enhance service awareness.
• Champion collaboration across departments, including Clinical, Admissions, Marketing, and HR.

• Bachelor’s degree required; Master’s in Business, Healthcare Administration, or Behavioral Health strongly preferred.
• Minimum 5 years of operations and growth leadership experience in a high-growth service industry, healthcare/health system, behavioral health or education.
• Entrepreneurs with franchise or service supply chain experience.
• Proven track record of leading operations, driving organic growth, increasing revenue growth, and building engaged teams.
• Understanding Financial fluency (P&L, EBITDA, KPI analysis)
• A deep understanding of ABA therapy and/or allied health services is strongly preferred.
• High emotional intelligence, resilience, and an entrepreneurial mindset.

• 21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays)
• Medical, dental, vision, long-term disability, and life insurance
• Generous 401(k) with up to 6% employer match
• Bonus potential based on performance

ICBD