Operations Manager - ID003
WGNSTAR
- Boise, ID
- Permanent
- Full-time
Location: Boise, IDThe principal duties and responsibilities will be:
- Point of contact for our customer(s), responsible for coordinating all assigned account activity and support.
- Responsible for the overall leadership & management of assigned operations personnel on-site.
- Form client relationships by developing communication throughout the client’s organization to further grow our business.
- Interact with the client daily, seek their feedback on WGNSTAR’s service performance, individual employee performance, measure customer satisfaction and address any issues in a prompt and professional manner.
- Accountable for contributing to site management initiatives and ensuring that the expertise and resources of the organization are available to support any agreed initiatives.
- Develop and Report on performance KPI’s and metrics to Customer & WGNSTAR.
- Work with Head of Operations to accurately forecast current and projected business on a monthly, quarterly, and annual basis.
- Coordinate and participate in site meetings between the business teams and customers.
- Actively seek out and pursue business development opportunities with new and existing customers.
- Represent WGNSTAR in planning, operational & business development meetings.
- Accountable for conducting interviews via phone, Microsoft teams, and face-to-face with potential candidates.
- Management, supervision, coordination and monitoring of assigned employees and team performance.
- Plan and take action to protect Company & Customer assets, reputation and ensure business continuity.
- 3+ years experience in a previous management role.
- Ability to Travel locally and domestically
- Fluency in English – spoken & written.
- 2+ years working experience in the semiconductor industry
- Previous experience in a Technical environment
- Technical knowledge of equipment utilized within a facilities and manufacturing environment.
- Leadership, coaching and mentoring abilities
- Strategic and Critical thinking ability
- Motivation to identify, grow, and deliver business development opportunities.
- Ability to work independently/self-directed
- Strong analytical, communication, presentation, interpersonal and project management skills.
- Customer friendly, presentable, and personable as a Company Representative