Vacation Specialist - Full Time - 25-26 Winter Season

Schweitzer Mountain Resort

  • Missoula, MT
  • $17.00-20.00 per hour
  • Temporary
  • Full-time
  • 14 days ago
Seasonal (Seasonal)Thanks for your interest in Schweitzer! We're a community of passionate ski industry pros who work hard and play even harder at Schweitzer. Our team is consistently recognized as some of the friendliest in the biz, and we've worked diligently to craft a culture of inclusivity, respect, and fun! With our master plan as our guide to the future, we're collectively channeling to grow thoughtfully, charting a course of enhancing mountain accessibility and village vibrancy. We look forward to learning more about you and how you can be a part of the Schweitzer difference!PERKS & BENEFITS:
  • Free Ikon Pass for all eligible employees
  • Additional free skiing + riding privileges across the family of Alterra Mountain Company resorts for eligible employees and their dependents
  • Discounted skiing + riding for friends and family of eligible employees across the family of Alterra Mountain Company resorts
  • Employee housing available in Sandpoint area
  • Onsite employee childcare available (limited space)
  • Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to rest, relax and recharge
  • Generous discounts on outdoor gear, apparel, food, lodging, etc.
  • Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for all eligible employees
  • 401k plan with generous employer match
  • Paid parental leave of up to 6 weeks for eligible employees
  • Discounts available for equipment rentals (based on availability), retail, food, lodging, and more
  • Pro-deal pricing on equipment from top outdoor brands
  • Bereavement pay
  • Employee transportation available
  • Discounted tuition with partner online university for all Alterra Mountain Company employees to further education
Employment Status: Seasonal - Full TimeWage Range: $ 17.00 to $20.00/hourMinimum Age: 18Background Check Required: NoDriver Verification Required: NoPosition Summary:Vacation Specialists assist guests in booking all Schweitzer aspects of their vacation as well as answer general resort questions. A strong knowledge of skiing and snowboarding as well as Schweitzer resort products is required.This position is on site and is not available for remote work.Essential Functions and Major Responsibilities:
  • Answer phones promptly with a warm and welcoming greeting, seeking to best serve the guests.
  • Assist guests in pre-purchasing Schweitzer products including, but not limited to, lift tickets, lessons, rentals, season passes, lodging, and other resort activities.
  • Field inquiries via phone, chat, and email.
  • Create customized and comprehensive vacation packages for guests while meeting department-wide metrics for revenue, excellent service standards, and goals.
  • Highly knowledgeable in a wide variety of Schweitzer products and services.
  • Work is completed in a high-call environment with complex changes being made on a day-to-day basis.
  • Handle high-stress guest issues and VIP guests with grace and professionalism.
  • Proficient using a variety of computer applications.
Secondary Responsibilities:
  • Delivers outbound sales campaigns and courtesy notices as needed.
  • Other duties as assigned
Specific Job Skills:Technical
  • Proficiency in Microsoft Office (Teams, Excel, Word, and Outlook).
  • Able to manage multiple software platforms and webpages at one time.
  • Knowledge of Siriusware, SMS, NICE, Inntopia, and/or RTP preferred.
Physical Capabilities
  • Will sit for up to 8 hours a day
  • Will wear a headset for up to 8 hours a day.
Additional -
  • Extensive knowledge of resort products (such as lessons, rentals, cat skiing, etc.)
  • Excellent communication skills (both spoken and written) required.
  • Excellent organizational and time management skills with a high degree of detail.
  • Strong customer service skills and sales experience.
Education/Related Experience:Minimum education required - High School Diploma or equivalent requiredMinimum time in a related position - 2 years of relevant customer service experience required.

Schweitzer Mountain Resort