Social Health Engagement Specialist - Behavioral Health (Req 100981)
Whitney M Young Health
- Albany, NY
- $22.00-24.00 per hour
- Permanent
- Full-time
- Health Navigation: Supporting individuals with social needs screening, referral to community-based resources, conducting and managing closed-loop referrals and service coordination, benefits enrollment, and health system navigation.
- Health Advocacy: Facilitating access to respectful, high-quality, equitable health care and connecting individuals to community-based services.
- Health Education: Providing culturally competent information to improve health, enhance informed patient decision-making, and reduce barriers to accessing services.
- Maintain timely, accurate documentation of communication, referrals, supplies, inventories, and all other related paperwork.
- Utilize the Electronic Provider Assisted Claim Entry System/Medicaid Eligibility Verification System (ePACES/MEVS) and other data sources to confirm Medicaid enrollment and Health Related Social Care (HRSN) screening status, as well as existing care team management.
- Manage member/patient consent and attestation as required throughout the engagement.
- Conduct HRSN screening using the Accountable Health Communities (AHC) screening tool to assess member HRSNs.
- Conduct eligibility assessment to determine member eligibility for Enhanced HRSN services and refer members to eligible programs and services to include Enhanced HRSN services and/or existing federal, state, and local resources.
- Demonstrate the ability to use various technology platforms to ensure successful and timely referral connections are made.
- Maintain effective communication with internal team members, community members, and partner organizations to ensure acceptance, resolution, or redirection of referral requests.
- Document progress notes and actions taken with each referral as detailed in the Network Standards and Quality Program.
- Demonstrated time management and multi-tasking skills.
- Must have a valid NYS driver's license and the ability to travel between sites as needed.
- Ensures and fulfills the minimum CDC-endorsed Community Health Worker core consensus competencies training requirements pursuant to NYSDOH.
- Demonstrates excellence in both internal and external customer service.
- Understands and is able to effectively communicate HIPAA compliance, corporate compliance and client confidentiality.
- Ensures and/or remains in compliance with local, state, and federal regulations, i.e., DHHS HRSA and NYSDOH, and all accreditation standards (e.g., Joint Commission and NCQA-PCMH).
- Adheres to the National Patient Safety Goals as defined by the Joint Commission and Whitney M. Young Jr. Health Center.
- Completes other duties as assigned.