Technical Support Application Specialist
WilsonHCG
- Tennessee
- Permanent
- Full-time
- Provide expert guidance on the use and implementation of the company's systems via direct in-person contact at customer sites and electronic communication and phone support.
- Develop and present training materials to company-based customers via in-person or virtual methods.
- Assist in training programs on the use and application of spectroscopy equipment and software.
- Interact with customers, both internal and external, on issues such as a new application of standard company hardware and software, specifications/definitions of turn-key systems, and non-standard offerings.
- Support company initiatives in NPP counting rooms, environmental monitoring, medical isotope generation facilities, research institutions, government institutions, and international organizations.
- Interact with the worldwide nuclear sales team and technical support resources, providing technical support to aid in sales efforts and initiatives.
- Manage all incoming email and telephone inquiries and log relevant technical support efforts and support in the CRM system.
- Maintain scheduling, coordination, and execution of customer support requests and orders received for hardware/software installations, technical training, and general maintenance contract support.
- Up to 50% travel