NOC Manager
RiverPoint Group
- Overland Park, KS
- Permanent
- Full-time
Type: Full-Time | Managed ServicesWe’re seeking a NOC Manager to lead a high-performing team of eight in a 24/7/365 environment. This role is ideal for someone who thrives in a hands-on leadership position, enjoys mentoring technical teams, and brings strong escalation-level expertise in systems and network operations.Experience with Nutanix is preferred; however, will consider experience in Citrix, VM Ware or Hypervisor. Security in general.Key Responsibilities
- Lead, coach, and develop NOC engineers and technicians
- Foster a culture of collaboration, accountability, and growth
- Manage shift schedules and ensure coverage across all hours
- Occasionally flex hours to connect with night-shift team members
- Serve as an escalation point for complex technical issues
- Oversee real-time monitoring and incident response
- Ensure SLA compliance and high-quality service delivery
- Collaborate with internal teams and vendors to resolve issues
- Continuously improve NOC tools, processes, and performance
- 5+ years in systems/network engineering (Windows Server, Linux, VMware, Nutanix, Citrix, Intune)
- Experience with monitoring tools (Zabbix, ControlUp, or similar)
- Proven leadership in a 24/7 technical environment
- Strong incident management and escalation skills
- Familiarity with virtualization and cloud platforms (AWS, Azure a plus)
- Excellent communication and problem-solving abilities
- Bachelor’s degree or equivalent experience
- A supportive leadership style focused on team success
- Ability to manage high-pressure situations and prioritize effectively
- Strong customer focus and cross-functional collaboration
- Commitment to continuous learning and process improvement