About AwayWe believe travel makes us better. Launched in 2016 with one perfectly designed carry-on, we now offer a range of luggage and travel essentials for every journey. Together we create, innovate, and embark on this journey as a community of travelers, helping to make travel more seamless for everyone.Join The CrewWe are hiring a Assistant Store Manager to lead our Boston, Newbury team.Our Retail team creates a transformative experience for each and every customer that visits any of our seventeen stores. We build connections with our customers through product education, world-class-service standards, and operational excellence. We pride ourselves in owning the offline touch point for our brand, and use it as an opportunity to foster a stronger Away community.This is an exciting opportunity to join a widely celebrated brand that is looking to continue to innovate and iterate. We're looking for candidates that are excited to provide best-in-class support to all of our customers from their arrival, and until their departure.To support the needs of the business, we are seeking candidates that have the ability to work evenings, weekends, and holidays. Should you need a scheduling accommodation, please let your interviewer know.What you'll do as the Assistant Store ManagerYou'll motivate your team to promote best-in-class, exceptional customer service to every person, every timeYou'll embody our brand standards and core values by reinforcing high expectations, prioritizing accordingly, and taking accountability for your resultsYou'll assist with onboarding new hires ensuring their training enables them to meet KPI goals and customer experience standardsYou'll coach and evaluate team members, ensuring a positive feedback loop is maintained to further foster brand growth and professional developmentYou'll retain and develop a team of retail associates, growing them into our next generation of retail leadersYou'll lead and support all store operations to make sure the store hits financial objectives and remains compliant with all operational expectationsYou'll meet individual KPI expectations and sales goals, while also supporting overall store successYou'll use company tools and tactics to take accountability for the success of the business, assuming responsibility without promptingYou'll partner with store management to assist with marketing events and programming at the storeWho you areYou have elevated customer service and managerial experience, preferably at a scaling company within the retail industryYou have precise attention to detail and an entrepreneurial mindsetYou're a proven leader and great collaborator who uses business acumen to effectively drive resultsYou foster learning, develop people, and align the team around a path to achieve the company's visionYou're an excellent communicator who uses coaching and feedback to develop team membersYou're reliable, effective, and take accountability for the success of the businessYou're solution oriented; you are resourceful with commitment to following throughAbility to pull, push, lift, and carry up to 25 pounds throughout the duration of a work shiftAbility to stand/be on feet for extended periods of time throughout the duration of a work shiftAbility to bend, squat, twist, and reach as needed throughout the duration of a work shiftExcited to join the team, but not sure you meet all of the qualifications? Please apply, we'd still love to hear from you.Who We AreWe're travelers. Travel is about the journey - the transformative experiences and the growth each trip offers. All employees are encouraged to take time to get away through our variety of time away from work offerings.We're driven. The work we do matters and collectively drives impact. No matter the job title, everyone at Away is a meaningful contributor in unlocking our ever growing potential.We're supportive. We value the entirety of your life's journey, not just the milestones. You'll find an environment that celebrates balance, understanding that your personal passions and commitments outside of work, are threads of the same fabric that makes you unique.What We OfferOur total rewards are inclusive of both compensation and benefits. What we offer within a salary range is dependent on a number of factors, including scope and qualifications for the role, skillset, and balancing internal equity relative to other Away employees. Salary and benefit offerings are reviewed during phone screenings to ensure alignment.Salary Range: $59,000.00 - $62,000.00 annuallyThis role is eligible to participate in Away's Retail Incentive Bonus Plan, the terms of which are determined on an basis at the discretion of the companyBenefits Overview:Take care of yourself and your family through our health insurance offeringsInvest in your future by participating in our 401(k) (with a company match!)Find balance through our many paid time off programs (vacation, wellbeing, holidays, floating holidays, and compassion leave - just to name a few!)Build your travel uniform through discount codes, product stipends, and giveawaysGive back through company-sponsored volunteer and charitable opportunitiesEEOC Statement:Away is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belonging. As an equal opportunity employer, we do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, veteran status, genetic information or disability.Away is committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at talent@awaytravel.com.
