Senior Program Officer for Virtual R&P
Lutheran Immigration and Refugee Service
- Baltimore, MD
- Permanent
- Full-time
- medical, dental, and vision available on the first day of employment,
- professional development, tuition reimbursement,
- generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays,
- 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave,
- company 403(b) contribution of 3%, an additional 7% match which vests immediately,
- Family Building benefits for reproductive procedures, adoption/foster care assistance, and
- an annual wellness benefit that can be customized to support your personal needs including funding enrichment classes, gym memberships, and healthy eating plans (to name a few) all in an inclusive and progressive environment!
- Implement the new VR&P program for Global Refuge.
- Support the onboarding of the new VR&P HQ and direct service team.
- Oversee the creation of tools, resources, and training to support the VR&P program.
- Oversee the maintenance of the VR&P space on the Global Refuge extranet Connect, IRIS, and other VR&P systems.
- Oversee the completion of programmatic reports, with input from other colleagues.
- Use data to inform programmatic decisions working in tandem with other departments within Global Refuge.
- Oversee and conduct VR&P training.
- Oversee VR&P's direct service team engagement efforts to include a VR&P community of practice for virtual teams and hold regular meetings to share resources, tools, and policy updates.
- Oversee the monitoring and evaluation activities of VR&P services.
- Analyze trends across the program using relevant data sources and advise on the best course of action to make programmatic improvements.
- Provide expert technical assistance and guidance related to real-time service provision challenges and client inquiries.
- Represent Global Refuge during meetings and convenings and liaise with external stakeholders.
- Contribute bold creativity and innovation to the unit with the ultimate goal of strengthening the Global Refuge VR&P network
- Other duties as assigned by supervisor.
- Undergraduate degree in social work, social sciences, non-profit management, or related field; graduate degree preferred.
- A minimum of five (5) years of experience implementing the Department of State's Reception and Placement Program, management experience required
- Minimum of 2 years of supervisory experience
- Experience working with refugees, immigrants, or limited English speakers, is required.
- Experience in interpreting contract compliance, developing and delivering training, and providing technical assistance to service providers and staff, is required.
- Ability to speak Dari, Pashto, or Spanish, preferred but not required.
- Ability to write and edit reports and clearly interpret technical requirements.
- Ability to establish effective relationships with colleagues and partners.
- Excellent communication skills
- Outstanding organizational skills and ability to manage multiple projects simultaneously with attention to detail.
- Strong proficiency in Microsoft Office applications, knowledge of database management, and other computer applications. This position will require managing several web-based platforms.
- Deep commitment to Global Refuge's core values and ability to model those values in relationships with colleagues and partners.
- Experience with and commitment to working in a very diverse workforce.
- Ability and willingness to travel 5% or less of the time