Technical Deployment Manager

Docebo

  • Atlanta, GA
  • Permanent
  • Full-time
  • 29 days ago
Artificial Intelligence. Actual Impact.At Docebo, AI isn't just a buzzword - it's how we help teams move faster, perform better, and focus on the work that actually matters. Our learning platform is built with smart, time-saving tools that personalize training, cut the busywork, and make learning feel like less of a chore (and more of a superpower).We're building the future of learning, and we're doing it with a team that loves to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people - not just in theory - you're in the right place.Still thinking it over? At Docebo, values aren't just posters on the wall - they show up in how we work every day. We lead with what we call the Docebo Heart: we trust each other, assume positive intent, and make space for the differences that make our team stronger.So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn.About This Opportunity:The Technical Deployment Manager is a hybrid role within our Professional Services Team and will provide technical expertise across projects managed by other members of our Professional Services Team while also directly managing a small number of customer onboardings and other services such as migrations, consulting hours and custom scope. The role is responsible for providing technical consulting services to the Docebo client-base, including configuration and troubleshooting of Docebo add-on modules, API usage and workflow guidance, and technical assistance for Single Sign-on applications.The Technical Deployment Manager will also work with customers remotely to understand customer needs and prepare documentation or provide guidance on technical workflows involving the Docebo Platform. An individual in this role will work closely with Sales Engineering, Professional Services, and Customer Success Teams. \nResponsibilities:
  • Partner with customers from various countries, managing multiple projects concurrently.
  • Work with customers to identify and document Success Criteria
  • Develop/monitor overall implementation schedule (including all functional, customization and integration/technical projects) to meet client objectives
  • Scope API needs and define workflows utilizing Docebo's APIs in order to enable Docebo customers to scope and initiate development effort
  • Develop connections to third party platforms and data transfer workflows on Docebo Connect (based on Workato technology)
  • Develop SQL queries to be installed on customer's platform as custom reports
  • Document project activities to ensure alignment and continuity across the Customer Success, Sales Engineering, and Professional Services departments.
  • Lend assistance in the configuration and troubleshooting of Docebo integrations and product Add-ons (including Salesforce, Single Sign-on, Web Conferencing tools, etc).
  • Produce or improve technical documentation to ensure alignment of Docebo personal and Docebo clients
  • Prevent, identify, quantify and communicate risks internally and externally
  • Manage ongoing implementation, project documentation, and ensure projects and teams stay within utilization and budget targets
  • Maintain existing and creation of new best practices and other supporting documentation ensuring successful onboarding of customers
What it takes to be successful:
  • Good understanding of consulting processes and SaaS software implementation
  • A natural inclination to resolve customer problems and help them be highly successful
  • Fast learner, excited and willing to learn new technology on an ongoing basis
  • Ability to write effective technical documentation
  • A strong desire to become a Docebo product expert
  • Build and maintain strong customer relationships through clear proactive communication
  • Ability to ask questions to deeply understand customer needs
  • Ability to travel as required (10% or less)
  • Proficiency in English language, spoken and written. Business knowledge of other languages (especially Italian, French, German and Spanish) is a plus.
Requirements:
  • Typically 4+ years of relevant work experience.
  • Typically 2+ years of relevant work experience in a customer facing role in a Saas company.
  • Minimum of 1 year of experience in a technical role: Sales Engineer, Technical Trainer, Implementation, System Integration, Support, etc.
  • At least Bachelor level or equivalent higher education, possibly with a background in technical subjects (e.g. Bachelor of Science or Bachelor of Engineering equivalent).
  • Experience working with Rest APIs and familiarity with HTTP clients such as Postman for testing web services
  • Basic knowledge of SSO protocols
  • Basic knowledge of middleware automation development (Workato, Zapier, Mulesoft, etc.)
  • Basic SQL knowledge
Preferred Requirements:
  • Extensive knowledge of SAML and/or Open ID Connect
  • Basic coding ability in at least one programming language
  • Experience working with large accounts in the enterprise space
  • Experience with integrating HIRS, CRM, and calendar systems
\nBenefits & Perks 😍-Generous Vacation Policy, plus extra floating holidays to use for religious or cultural events that matter to you-Employee Share Purchase Plan-Career progression/internal mobility opportunities-Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)-WeWork partnership and “Work from Anywhere” programHybrid Office Model 🏢We believe when people are together, they develop deeper relationships and accelerate innovation. Because of this, all Docebo employees worldwide are “hybrid.” We encourage in-person collaboration while supporting work-from-home when employees need dedicated focus time, allowing Docebians to do their best every day. Each team leader is able to decide how often their teams come into the office, considering the needs of the team and the employee's needs. Our Talent Acquisition team will let you know about the role you are applying for and the hybrid details during the first interview.About Docebo 💙Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs ( ), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.Docebo is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values, simply defined and manifested in everything we do - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If this sounds like you, now is your time to join one of the fastest-growing learning technology companies on the market. Apply today!Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.Any individuals requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to recruiting_accommodations(at) docebo.com. The e-mail should include a description of the requested accommodation and the position you're applying for or interested in.

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