Assistant Director, Graduate Admissions

• Cultivates and nurtures new graduate student candidates while providing consultative services to prospective students throughout the enrollment funnel with continued relationship building through the first semesters of enrollment.
• Advises students regarding educational opportunities and options, admission and other requirements, policies and procedures, and financial assistance.
• Maintains and documents communication via telephone, SMS, video calls, and email with prospective students through all stages of the recruitment, admission, and enrollment process.
• Provides focused support for international prospective students throughout the recruitment, visa, and onboarding process.
• Manages the graduate WhatsApp account. Manages the graduate I-20 process for prospective students and is the primary liaison between the Graduate Admissions Office and the International Center.
• Oversees the graduate campus tour organization, communication, and workflows. Coordinates availability with faculty and graduate student ambassadors for the graduate campus tour program.

• Assists with implementing and maintaining technology-related systems, practices, and operational processes for the graduate admissions office with the primary goal of improving effectiveness in recruitment, communication, and yield.
• Under the leadership of the Executive Director of Graduate Admissions, serves as a backup for the Associate Director of Graduate Admissions.
• Uses the CRM efficiently to closely monitor applications and yield as indicated in targets set forth for the department.
• Assists with daily processing such as, but not limited, to resolving record processing errors, consolidating records, and releasing decisions.
• Develops customized reports, responding to system changes, testing systems, and contributing to staff development.

• Serves as a consultant to graduate program directors, contributes to the training of new graduate program directors and yearly review and update sessions for each program.
• Helps oversee Graduate Assistants within the office and participates in training and overseeing work output

• Participates in on-campus/off-campus recruitment activities including graduate fairs, university visits, etc. and provides prospective students with information regarding program offerings.
• Represents the Office of Graduate Admissions as needed and participates in appropriate state and national professional organizations.

University of Hartford