Join OURCU as a Floating Member Service Representative IAre you a positive, team-oriented person who enjoys variety in your day, thrives in a fast-paced environment, and genuinely loves helping others? If so, you'll feel right at home at OURCU!We're hiring a Floating Member Service Representative I to provide dependable, friendly support primarily at our Downtown and Mountain View branches in Shelton, WA, with occasional coverage at our Union and Steamboat locations (we reimburse mileage for shifts at branches outside of Shelton). In this dynamic role, you'll build strong relationships with both members and teammates while ensuring smooth, consistent service wherever you're scheduled.Why This Role Is UniqueThis isn't your typical front-line position. As a Floating MSR, you'll rotate between branches, offering support where it's needed most. You'll gain hands-on experience with different teams and workflows- perfect for someone who enjoys learning, staying flexible, and working with a variety of people.If you're looking for a role where every day brings something new and where your reliability, positivity, and team spirit are truly valued, this could be your next move!Key Responsibilities
Greet members and create a welcoming environment
Process transactions accurately, including deposits, withdrawals, payments, and more
Maintain confidentiality and accuracy in all account activity
Assist members with questions, research, and account changes
Offer appropriate products and services based on member needs
Support teammates and adapt to different workflows depending on the branch location
You'll Be a Great Fit If You:
Are positive, professional, and adaptable in different team environments
Enjoy working with people and contributing to a collaborative team culture
Have strong attention to detail and accuracy
Can multitask effectively in a fast-paced setting
Think critically and enjoy solving problems
Work well independently and take initiative
Preferred Qualifications
Prior cash-handling and customer service experience is strongly preferred
Strong verbal communication and listening skills
High school diploma or GED
Basic proficiency with Microsoft Office and office equipment
Ability to stand for extended periods and occasionally lift up to 30 lbs
Bilingual in English and Spanish (a big plus!)
Why Choose OURCUAt OURCU, we prioritize people over profits. We support our members and one another with integrity, care, and professionalism. We offer:
Medical, dental, and vision insurance
Employer-paid life and long-term disability insurance
401(k) plan with generous OURCU contributions
Paid Time Off: vacation, sick leave, and 12 paid holidays annually
Professional development: Tuition assistance and career growth support
Additional perks, including:
Free Employee Assistance Program (EAP)
Gym reimbursement to support your physical health
Discounted VISA rates and enhanced checking accounts
Opportunities to engage through a variety of employee-led committees
A people-first culture rooted in trust, collaboration, and community service
Work LocationThis is a full-time, in-person position that primarily rotates between our Downtown and Mountain View branches in Shelton, WA, with occasional support needed at our Union and Steamboat locations. Flexibility and reliable transportation are essential for success in this role.Ready to Apply?If you're dependable, positive, and excited to contribute to a mission-driven, people-first environment, we encourage you to apply. Bring your strengths to a role that values consistency, service, and growth.OURCU- Serving Members with heart, integrity, and local pride!OURCU is an Equal Opportunity Employer.As part of our employment process we require a criminal background check and credit check.Job Posted by ApplicantPro