German Customer Experience Specialist (Work from Office)

VIR Consultant

  • USA
  • Permanent
  • Full-time
  • 3 days ago
  • Apply easily
Job Description:Industry: Business ServicesJob Category: Sales / Marketing - Customer ServiceKey Accountabilities:Be the beacon of exceptional service, illuminating every customer interaction with warmth and expertise across various communication channels phone calls, emails, and social media platforms.Join our vibrant Contact Center team, where you'll effortlessly navigate customer requests, from booking inquiries to seamless reservation changes and everything in between, ensuring unparalleled satisfaction at every turn.Communicating with customers through various channels in German and EnglishResponding promptly to customer inquiriesMaintaining a positive, empathic and professional attitude towards customers at all timesEnsure customer satisfaction and provide professional customer supportHow You Can Create Influence:Proficient writing and speaking skills in German (C1 level) are essential, with English proficiency required at a B2 level.Prior experience in an international airline environment/operations is advantageous but not mandatory.Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.Specialized skills including effective communication and customer service, with experience in BPO/contact centers being beneficial.Graduates in any discipline or undergraduates are welcome.Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution.Proficiency in Microsoft Office and Outlook.Willingness to work in a contact center environment. (full time Work from Office)Skills and Certifications [note: bold skills and certification are required]
Customer Service
Galileo
Amadeus
German Advanced
English AdvancedSecurity Clearance Required: NoVisa Candidate Considered: NoCompensationBase Salary - EUR 24,000 to 25,300*** Never repost ***Full-timeBenefits - FullRelocation Assistance Available - NoCommission Compensation - NoBonus Eligible - NoOvertime Eligible - NoInterview Travel Reimbursed - NoCandidate Details1+ to 2 years experienceSeniority Level - AssociateManagement Experience Required - NoMinimum Education - Bachelor's DegreeWillingness to Travel - NeverScreening Questions
Are you able to join ASAP?Ideal CandidateJoin our vibrant team as a Customer Representative in our diverse multilingual BPO center. As a key player in our pursuit of international service excellence, you'll be first point of contact with our clients.Why we're a great companyAt IGT Solutions, we're trailblazers in revolutionizing customer experiences (CX), harnessing the power of AI to transform interactions for the world's most innovative brands. Our unique approach combines cutting-edge digital technologies with human intelligence, offering comprehensive CX journey management across the Travel and High-Growth Tech sectors.

VIR Consultant