Client Collections Representative

Mindful Support Services

  • Seattle, WA
  • $21.00 per hour
  • Permanent
  • Full-time
  • 11 hours ago
  • Apply easily
Job Type: Full-timeThis position is 100% in-office at our Northgate (Seattle) headquarters.Salary: $21.00/hourAre you looking for a supportive and fast-paced atmosphere? Do you have entry-level office or customer service skills that you're hoping to turn into an enriching career? Push yourself to reach new goals alongside your team in our Accounts Receivable department!About the CompanyMindful Support Services is a company dedicated to empowering therapists, psychologists and nurse practitioners to dive into private practice, without doing all of the leg work that comes with it. We provide high-quality billing, marketing, and administrative services to independent mental health care providers across the Pacific Northwest. Since opening in 2011, we have added over 1,700 providers throughout our 14 locations and we are continuing to grow!We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. We encourage qualified applicants from all industries to apply, especially front desk, hospitality, and retail.Responsibilities include:
  • Communicate with clients regarding balances, partner with them to ensure accurate information and payment is received.
  • Strategize with clients on ways to complete their overdue payments.
  • Educate clients on insurance benefit details and financial responsibility.
  • Navigate escalated calls with empathy and healthy boundary-setting.
  • Collaborate with team members to meet department goals and daily tasks.
RequirementsWhat you'll need to be successful:
  • Experience in a customer service role with performance metrics
  • Ability to communicate professionally, respectfully, and effectively
  • A resilient mindset to work through difficult calls with compassion
  • Motivation to receive feedback and continually grow
  • A team-oriented mindset to foster collaboration and new ideas
  • Experience with high call volume
  • Working knowledge of Excel (preferred but not required)
  • Basic understanding of health insurance (preferred but not required)
BenefitsWe provide our full-time employees with:
  • 75% coverage of health, dental, and vision insurance
  • Free virtual health plan
  • Health Savings Account
  • 15 PTO days accrued annually
  • 6 paid holidays per year
  • 401(k) with employer matching
  • Life Insurance
  • Professional development training and opportunities for advancement
Salary: starting $21.00 per hour, opportunity to increase up to $24 with tenure and performance raises.We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health!It is a conflict of interest for an employee of Mindful Support Services to be a current client of Mindful Therapy Group. We request that individuals who are receiving clinical services at Mindful Therapy Group wait until their care is discontinued before beginning employment.

Mindful Support Services