Customer Service Representative

Fidelity Power Systems

  • Glen Allen, VA
  • Permanent
  • Full-time
  • 10 days ago
Fidelity Power Systems, one of the nation's largest distributors of Kohler Generators and Power Systems, is seeking a seasoned Operations Coordinator (CSR) to join our growing team operating at our Richmond, VA office!If you are a self-motivated and adaptable individual with a knack for world-class customer service and operational excellence, YOU may be just who we are looking for!PRIMARY RESPONSIBILITIES:
  • Customer Contact – Serve as the point of contact for all inbound and outbound customer service requests, navigating and troubleshooting situations in real-time.
  • Technician Management – Dispatch service technicians operating out of the office in a strategic and effective manner, allowing for optimal service coverage.
  • Sourcing - In conjunction with the Parts Department, finding spare parts and vendors to support generator service operations for routine operations.
  • Managing inventory – Oversee the inventory of raw materials and other goods in a collocated warehouse.
  • Tracking - Tracking and recording orders, and monitoring order expenses.
  • Ensuring quality - Ensuring that all products and materials meet company standards and are received and placed in the proper inventory location.
  • Determining replacement parts - Determining which replacement parts are required based on inspections, customer requests, or descriptions of malfunctions.
  • Preparing documents - Checking tenders and purchase order documents.
PREFERRED EDUCATION & EXPERIENCE:
  • Self-starter with a ‘can do’ attitude.
  • Reliable and accountable nature.
  • Excellent attitude and commitment to superior customer service.
  • Strong and proven communication skills.
  • Ability to coordinate and manage competing priorities.
  • Demonstrated sound problem solving and decision-making skills.
  • Excellent command of MS Office products, specifically Excel.
  • Knowledge of Generator equipment and parts preferred.
  • Ability to maintain routine that ensures daily, weekly, monthly tasks are performed in a timely manner.
BENEFITS:
  • Competitive Wage.
  • Medical, Dental, Vision, Life, and Disabilities Insurance.
  • 401(k) with Company Match.
  • Paid Time Off (PTO) and Paid Holidays.
APPLY TODAY!

Fidelity Power Systems