Vice President of Consulting Services
US Cloud
- Saint Louis, MO
- Permanent
- Full-time
- Lead, mentor, and manage the Consulting Services team to ensure successful delivery of projects and alignment with business goals.
- Ensure timely resolution of project challenges by leading escalation management efforts.
- Communicate project goals and outcomes clearly, ensuring team members and stakeholders are aligned.
- Direct consulting engagements to meet or exceed client expectations, providing both technical and project management oversight.
- Develop clear, actionable strategies for addressing client needs and ensuring deliverables are met.
- Assess current client environments and offer solutions that enhance long-term supportability and scalability.
- Drive service delivery through root cause analysis and proactive health assessments, ensuring that client needs are met efficiently.
- Collaborate with Sales to provide technical input during pre-sales processes, driving consulting demand generation.
- Align consulting offerings with customer needs to generate demand for Microsoft solutions like Azure and Microsoft 365.
- Act as a thought leader in presentations, driving interest in Microsoft consulting services and positioning the company as a trusted partner.
- Drive efficiency and reduce costs by optimizing consulting processes.
- Ensure consulting services are delivered profitably by closely monitoring resource allocation and usage metrics.
- Align service delivery with established standards to improve client satisfaction and drive long-term profitability.
- Continuously monitor customer needs to deliver solutions that meet or exceed expectations, ensuring long-term retention.
- Analyze recurring service issues, develop solutions, and optimize service delivery for existing clients.
- Support client success by providing advisory services and technical guidance during key milestones like upgrades and migrations.
- Proactively identify and resolve issues to prevent future service disruptions and improve customer satisfaction.
- Oversee and manage the organization's relationship with Microsoft, ensuring alignment with Microsoft partner programs and compliance with all requirements.
- Maximize the use of Microsoft rebate programs, co-op funds, and other financial incentives by ensuring timely submissions and compliance with program guidelines.
- Strategically pursue and maintain Microsoft Partner designations, such as Solutions Partner or Specialization status, to unlock additional benefits, enhance market credibility, and strengthen the organization's competitive position.