Sr. Project Manager

Authorium

  • San Francisco, CA
  • $145,000-155,000 per year
  • Permanent
  • Full-time
  • 12 hours ago
  • Apply easily
About UsAuthorium is a leading platform designed to modernize the administrative operations of government. We are on a mission to maximize the effectiveness of government operations at all levels, bringing greater efficiency, compliance, and data insights to today’s government leaders. Join us if you're eager to work in a fast-paced, innovative environment and help drive impactful changes.The RoleWe're looking for a Sr. Project Manager who thinks like a consultant, not a traditional process-driven PM. This is a hands-on role where you'll manage government agency implementations, serving as the primary point of contact and advocate for your customers throughout their journey with Authorium.You'll be responsible for the entire implementation lifecycle — from initial kickoff through go-live and beyond. This isn't about following rigid timelines or creating elaborate project decks. It's about understanding what your customers need, adapting on the fly, and ensuring every implementation feels like a true partnership.What You'll Do
  • Manage multiple active customer implementations from kickoff through successful go-live
  • Serve as the primary customer contact and advocate throughout the implementation process
  • Create purposeful meetings with clear agendas, defined outcomes, and the right stakeholders
  • Coordinate cross-functional teams including solution engineers, training, and product
  • Work closely with Product Success Leads (PSLs) to ensure delivery aligns with customer expectations and statement of work
  • Understand and use our product well enough to guide customers and identify when to bring in additional expertise
  • Adapt your approach based on customer needs, meeting dynamics, and project realities
  • Manage project timelines while prioritizing customer success over rigid process adherence
  • Report project health to your Director and maintain visibility across all implementations
  • Solve problems independently with minimal hand-holding, escalating when appropriate
Requirements
  • You have 12+ years of demonstrable, hands-on, tactical-level project management experience, working for a software vendor, delivering complex enterprise software to customers, including, but not limited to the following:
  • A seasoned project manager who thrives in the pace of a high-growth SaaS startup—someone who can bring structure, discipline, and clarity while keeping up with rapid execution.
  • A hands-on leader ready to roll up their sleeves—whether that means creating project content, testing software, writing scripts, or jumping in wherever the team needs support.
  • A customer-facing representative of the company who builds strong relationships, manages tough conversations, and guides clients through complex implementations with confidence.
  • A driver of execution who ensures projects move forward, milestones are met, and go-lives happen successfully—even when customers are demanding or requirements are evolving.
  • A gritty problem-solver who shows determination and hustle, tackling obstacles head-on and keeping both customers and internal teams aligned.
  • A meticulous documenter and communicator who keeps plans, risks, status updates, and sign-offs clear and organized, ensuring accountability at every step.
  • A connector across teams—able to coordinate Sales, Product, Engineering, Consulting, and Customer Success to stay in sync on goals and deliverables.
  • A polished communicator who can provide concise, executive-level updates to internal leadership and client stakeholders.
  • A customer lifecycle champion who ensures smooth handoffs to Customer Success and Support, setting clients up for long-term success.
  • A jack-of-all-trades with a project-first mindset—flexible enough to wear many hats, but always focused on delivering high-quality, on-time SaaS implementations.
Benefits
  • Salary Range: $145,000-$155,000
  • Flexible PTO
  • 100% employer-funded medical, dental and vision insurance
  • $500 home office stipend
  • 401K with Profit Sharing Plan
  • Comprehensive wellness benefits

Authorium