Inside Sales Representative - Call Center

• Benefits are effective on day one for all full-time direct hires
• Training programs are available to help guide team members and develop new skills
• Growth Opportunities - there is immense opportunities to grow your career
• You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.

• Provide fast, friendly and accurate information and assistance – for customers and other team members.
• Maintain professionalism and exhibit patience at all times to ensure customer expectations are met.
• Interact politely and effectively with customers, fellow employees, and business partners.
• Collaborate with co-workers for help with trouble shooting or answering questions.
• Answer customer support emails, branch questions or requests/taking on responses for our Bangkok team
• Educate customers about terminology, features and benefits of products to improve product related sales and customer satisfaction.
• Provide accurate information regarding availability of in-stock items, product and delivery information
• Process submitted orders, requests for quotations and assign tickets using designated CSR software (Freshdesk) order center.
• Recommend alternate products based on cost, availability, or specifications.
• Assist with month end clean-up for orders that have not been closed out for billing.
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Obtain accurate information from vendors relating to shipment dates and expected date of delivery.
• Participate in on-the-job training activities, cross-train other employees on various tasks, and take individualized training – as assigned.
• Effectively adhere to policy and procedures in compliance with Company policy and the law.
• Maintain clean, professional, and safe work environment; creating an environment that welcomes others.
• Adhere to Motili Inc. culture related to respect for the individual, service to our customers and striving for excellence.
• Participate in additional projects/activities to support ongoing business needs.

• Knowledge of HVAC equipment / products is preferred.
• General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of database applications.
• Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email.

• Positive, professional attitude, handling difficult customers with ability to diffuse negative situations.
• Developing rapport and effective listening skills
• Phone etiquette and e-mail etiquette
• Professionalism – patience, poise, and tact
• Ability to deal with high volume customer traffic.
• Effective verbal skills – must be able to explain fairly technical parts information clearly.
• Written skills – must be able to effectively and timely communicate via e-mail with customers and accurately input orders.
• Effective organizational skills and time management skills including ability to prioritize and multi-task.
• High level of attention to detail and accuracy.
• Ability to establish positive working relationships with internal and external customers and employees.
• Ability to use good judgement and strong work ethics and integrity on the job.
• Ability to understand and follow procedures, work instructions and company policies

• 2+ years of progressive sales and customer service experience
• 2+ plus years in the HVAC industry preferred

• High School diploma or GED equivalent, some college preferred
• HVAC certification preferred

• Must be able to perform essential responsibilities with or without reasonable accommodations

Daikin