Team Lead Case Manager

• Provides case management services to Program Clients.

• Responsible for identifying and serving the unique needs of participant households participating in Volunteers of America programs and utilizing screening and assessment tools and ensuring the completion of needs-based screenings.

• Responsible for understanding and implementing their assigned program according to program funder and Volunteers of America standards and expectations.

• Conducts community-wide outreach to identify eligible participant households presenting with substantial barriers to housing stability.

• Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.

• Attends orientations, trainings, education programs, staff meetings, community meetings, conferences and workshops as requested and applicable to meet the needs of the position

• May provide training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.

• Clearly documents all client interactions along with required eligibility and demographic information.

• Performs duties in a professional manner by maintaining the confidentially of all information and by participating effectively within and across teams.

• Participates in professional development activities to promote the development of knowledge and experience in field-relevant best practices and standards and makes demonstrable progress toward working in accordance with these practices and standards.

• Serves as a mentor to junior personnel to develop knowledge and experience regarding best practice standards within their workgroup.

• Responsible for training staff members assigned to their team.

• Reviews financial assistance requests and client file documents for adherence to programmatic requirements.

• Develops and maintains a high level of understanding within their program. Acts as a reference, mentor, and guide for other staff seeking specialized knowledge/advice.

• Coordinates and implements ongoing training and staff development activities. Assists supervisor in facilitating staff meetings using a teamwork approach.

• Ensures that the team provides accurate and timely documentation and confidential record keeping.

• Collaborates with supervisor to develop and lead outreach plans.

• Composes, analyzes and presents regular progress reports related to team goals.

• Develops specialized knowledge related to service delivery database systems.

• Performs all other duties as assigned.

• Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect, and Service).

• Models and VOACO's three strategic critical virtues of HHS (Hungry, Humble, People Smart).

• N/A

• Bachelor's degree in human services, social work, or a closely related field or related experience.

• 1 year of direct, full-time case management experience demonstrating the ability to consistently apply field-relevant best practices and standards.

• Must possess a Colorado driver's license and state-mandated automobile insurance.

• Must possess a personal vehicle that may be used for work-related travel (reimbursement for mileage is available).

• Must complete agency and program credentialing within 12 weeks of hire and maintain credentialing standards thereafter.

• SOAR (SSI/SSDI Outreach, Access, and Recovery) Certification

• 1 year of experience directly relevant to the program which this position will work within.

• Demonstrable leadership, training, and mentorship experience.

• Ability to inspire, train, mentor, and lead teams.

• Knowledge and skill in the application of Harm Reduction, Critical Time Intervention, Motivational Interviewing, Trauma Informed Care, and Housing First Principles.

• Ability to respectfully and professionally serve individuals hailing from diverse backgrounds, cultures, ideologies, and religions.

• Ability to work and thrive within a diverse, multicultural team environment.

• Ability to take initiative and work independently.

• Ability to communicate effectively verbally and in writing.

• Ability to apply appropriate self-care in the face of often difficult and/or traumatic situations which commonly present while working with persons in need of services.

• Travel throughout the program's service area is required on a regular basis.

• Must be able to work in diverse and, at times, uncomfortable environments such as homeless shelters, service facilities, streets, offices, and all other locations as necessary to fulfill program objectives.

• Full-Time or Part-Time as indicated in the posting.

• Work hours may vary but are typically scheduled around a 40-hour workweek designed to fulfill program objectives with occasional overtime requirements.

• Throughout the program service area. VSS Field Offices located in: Denver, Greeley, Fort Collins, Grand Junction, Durango, Alamosa, Pueblo, and Colorado Springs.

Volunteers of America