Customer Service Representative 12:30pm-9pm EST $21.50/Hr
- Stow, OH
- $21.50 per hour
- Permanent
- Full-time
- Assist our franchised distributor customers in automotive tool selection, toolbox selection, troubleshooting, price and availability, technical specifications, and ordering.
- Handle all inbound calls from our internal and external sources. This includes, but is not limited to, giving price and availability, part numbers, application assistance, troubleshooting, and basic credits.
- Provide technical support concerning information and specifications for products provided in our Matco Tools catalog and catalogs of our other suppliers.
- Provide features and benefits to our franchised distributors on our commissioned daily sale items.
- Perform suggestive selling of Matco product line through programs such as deep discounts, close-out items, and volume buy in conjunction to meeting individual and departmental sales goal initiatives.
- Input orders utilizing internal ordering software systems.
- Work cross-functionally with subject matter experts to resolve open questions.
- Other responsibilities as assigned.
- High school diploma or GED equivalent.
- Must be able to work 12:30 PM - 9:00 PM Monday-Friday.
- ASE certification, automotive experience, tool experience, or related trade school degree a plus.
- On the job experience in working with general automotive mechanics a plus.
- 1+ years of call center experience or equivalent experience in dealing with customers.
- Suggestive sales experience preferred.
- Basic use of PC and keyboard.
- Effective verbal and written communication skills.
- Ability to interpret customer issues coupled with the ability to troubleshoot and translate issues into resolution while maintaining a positive attitude.
- Ability to empathize with customer concerns while maintaining a professional demeanor.
- Ability to learn quickly on the job.
- Ability to multi-task in a fast-paced office environment.
- Ability to answer calls as a primary function of the position.
- Ability to perform suggestive sales.
Matco Tools, a wholly owned subsidiary of Vontier Corporation, is a distributor of quality professional automotive equipment, tools, and toolboxes. Matco began operation in 1946 and, since 1979, has sold products directly to professional mechanics, enthusiasts, and those who value quality tools through a network of independent franchised mobile distributors who operate in all 50 states, Puerto Rico, and Canada. Products are also sold to central purchasing operations and other institutional customers through industrial sales representatives and via the internet. Matco is a franchising company, a distribution company, a financing company, a manufacturer of industry leading toolboxes, and a leading supplier of automotive technology solutions employing approximately 600 associates in the United States, Puerto Rico and Canada. For more information on Matco Tools, visit .BENEFITS
Annual bonuses/incentives (depending on position)
Immediate company benefits (medical, dental, vision, life, etc.)
401k with company match
401k defined contribution after 1 year of service
High level of employee engagement
Walking path and gym equipment onsite
Food trucks on site during the summer
Dress for your day - every day casual/jeans
Employee discounts
15 days vacation + 4 floating holidays + 8 paid holidays
Paid maternity & paternity leave
Tuition reimbursement
Student loan payment assistance
Hybrid work environment (2 days remote)
Annual Day of Caring for employees to volunteer
Discounts on tools
Annual team building eventsWHO IS VONTIERVontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at .At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.Together, let’s enable the way the world moves! "Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law."