Technical Business Analyst – IT Process and Governance Documentation 3–4 month contract | Boston MA (Hybrid)
Vantage Point
- Boston, MA
- Contract
- Full-time
We are working with a leading financial services client seeking a Technical Business Analyst to support an IT Process Standardisation and Governance programme. The role focuses on documenting and uplifting IT operational processes, consolidating best practice, and creating a single golden source of standardised documentation for the organisation.Responsibilities
- Document end-to-end IT operational processes, including change, escalation, and communication matrices.
- Develop detailed process flows using Visio or equivalent tools.
- Capture and consolidate best practices and governance standards into operational documentation.
- Produce high-quality technical writing and reusable templates for project governance.
- Establish and maintain a centralised “golden source” of operational process documentation.
- Partner with IT stakeholders and other business units to validate processes and ensure alignment with standards.
- Proven background as a Technical Business Analyst or Technical Writer within IT operations.
- Strong capability to map, analyse, and document complex processes.
- Proficiency with Visio (or similar process documentation tools).
- Excellent technical writing and communication skills.
- Experience in operational process uplift, data quality initiatives, or IT governance preferred.
- Ability to work collaboratively in a hybrid Boston-based role requiring 3 days per week in-office.
- To apply, you’ll need to provide us with a CV and answer a few initial questions.
- We’d like to make you aware that if you have not heard back from us within three weeks of the date of application, we will not be progressing your application.