Business Service Representative

• The Business Service Representative is responsible for business development by selling MaxxSouth Broadband Business Class products and services, by generating new business leads and achieving or exceeding a predetermined monthly revenue goal by representing the small to mid-size business segments. sales, operations, and development objectives.
• The Business Service Representative reports to the Sr. Manager of Business Development. There are no direct reports to this position.

• Identifying, contacting and building relationships with prospective customers through a combination of telephone and in-person cold calls, networking and referrals to obtain face-to-face appointments.

• Determining customer needs and designing a tailored, cost effective solution and sales plan for each account using a consultative approach.
• Making sales presentations to customers by using selling techniques to leverage the position of MaxxSouth and promote the products and services that we offer.
• Creating quotes that actively depict MaxxSouth's value proposition and its competitive differentiation in comparison to the customer's current service provider.
• Leading negotiations, coordinating the decision-making process and overcoming objections to close the sale.

• Building and strengthening relationships with existing customers by providing quality customer service, developing future business opportunities, and gaining referrals.
• Researching current accounts to determine if customer is maximizing our products and services, determine a cost-effective solution to help solve business challenges and effectively communicate MaxxSouth's value proposition.
• Acting as the customers' advocate within the Business Class organization.
• Maintaining accurate and timely orders, service qualifications and any necessary paperwork that is relevant to the sales process.
• Maintaining customer database by recording all activities, transactions, and communications with customers.

• Meeting and/or exceeding sales objectives and monthly revenue quotas, and building new revenue by selling telecommunications products and services to small and mid-market (SMB) accounts;
• Remaining current on technical information regarding products and services as well as the competitive landscape.
• Working on special projects or assignments as assigned by business class management.
• Attending weekly department meetings to confirm project expectations & deadlines.
• Working as a member of the team to meet the performance standards of Business Class Operations.
• Following and enforcing the Company's policies and procedures, including the EEO guidelines and safety, at all times.
• Performing any miscellaneous department duties as needed.

• High school diploma or GED - required
• Associates degree - preferred
• Previous experience with quota based sales - required
• Telecom business-to-business sales experience - strongly preferred
• Advertising or marketing sales experience - preferred
• Strong working knowledge in Microsoft Office programs, specifically Office, Excel, Word, and Outlook - required

• Demonstrates ability to work in fast-paced environment driven by ambitious revenue goals.
• Demonstrates ability to present self positively to public and coworkers.
• Adaptable to change and demonstrated ability to meet deadlines.
• Ability to recognize needs and initiate resolutions to meet customer needs with little or no supervision;
• Effective oral and written communication skills.
• Must be able to develop, build and maintain strong relationships with sales team, partners, vendors, and customers.
• Displays exceptional work ethic, time management, and organization skills.
• Ability to create convincing proposals and documentation.
• Knowledge of voice, data, and video services typically offered by telecommunication service companies.

• Background record that meets Company standards.
• Valid driver's license and driving record that meets company standards at all times.
• Reliable means of transportation at all times.
• Punctuality and good attendance.
• Present professional appearance and demeanor.
• Strictly maintains confidentiality of financial and/or other information acquired in the course of work; discloses only when authorized, unless legally obligated to do so.

• The Business Service Representative is a full-time salaried, commissioned exempt position. The regular work hours are 40 hours a week. These hours may vary to accommodate the needs of the department.
• The Business Service Representative works in an automated business office environment with business office equipment including telephones, personal computers, copy machines, and FAX equipment.
• The Business Service Representative is required to drive on the job as needed and is subject to regular MVR checks. He/she must maintain a valid driver's license and maintain a driving record the meets Company standards for an insurable driver at all times. Any time these conditions are not met, he/she must not drive on the job and must immediately report it to his/her supervisor.
• The Company is a drug-free workplace. All employees are required to adhere to the Company's drug-free workplace programs and policies. Pre-employment testing is mandatory along with random testing throughout continued employment.
• The duties assigned, the hours worked, and the status of this position is subject to change as the needs of the company changes.

Telesystem