Account Coordinator
Sterling Engineering
- La Grange, IL
- $27.64 per hour
- Permanent
- Full-time
- Work with Outside Sales Managers to support timely and accurate booking of customer demands
- Be the point of contact for customers in regards to order activity, part number pricing and material availability
- Serve as a customer advocate while participating in internal customer status reviews
- Identify process issues and participate in the development and implementation of process improvements
- Support the growth initiatives of the business
- Own and resolve customer account issues to complete resolution
- Work with Global Supply Chain buyer/planners to resolve material issues, provide accurate answers to ensure on-time delivery to customers
- Support internal customer’s needs on status updates and issue resolution
- Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction Understanding of and the ability to apply
- International shipping terms as well as International payment methods Travel to North American Distribution Centers to help facilitate material movements and assist in process gap resolutions
- Ability to lift up to 40 lbs.
- Potential to travel up to one week per month
- Experienced computer user – MS Office suite, SAP etc.
- Excellent interpersonal verbal and written communication skills
- Detailed, accurate and able to set priorities among competing demands
- Self-starter, dependable and efficient
- Focused, responsive to deadlines
- Ability to travel (up to one week per month)
- Four-Year College Degree (Marketing focus)
- Six Sigma/Lean experience SAP experience
- Some inside/outside sales or customer service experience
- Project Management experience Multilingual