General Manager

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  • Norcross, GA
  • Permanent
  • Full-time
  • 5 days ago
The Multi-Location General Manager will oversee sales and operations across multiple branches, in the states of Georgia and Tennessee. The General Manager will ensure the delivery of exceptional service and achievement of financial targets. This role requires a strategic leader who can drive top and bottom-line growth, overall business performance, develop talent, and enhance operational efficiency while maintaining a strong focus on customer satisfaction in the commercial refrigeration and HVAC services industry.Compensation is commensurate with experience, with OTE $235K-$250KPrimary Responsibilities:
  • Provide strategic direction to achieve company goals and growth objectives
  • Lead, motivate, and develop a high-performing team across all departments
  • Oversee daily operations across all locations, ensuring compliance with company standards and procedures
  • Implement best practices to enhance service quality and operational efficiency
  • Develop and monitor key performance indications (KPI’s) to assess branch performance
  • Develop and monitor key performance indicators (KPIs) to assess branch performance
  • Prepare and manage budgets for each location, ensuring profitability and cost control
  • Analyze financial reports to identify trends and areas for improvement
  • Collaborate with the finance and sales teams to develop pricing strategies for each market Customer Relations:
  • Ensure high levels of customer satisfaction through effective delivery service and proactive communication
  • Own all local accounting relationships as well as keeping customer account plans up to date
  • Address customer complaints and feedback in a timely and professional manner
  • Build and maintain strong relationships with key clients and stakeholders Strategic
  • Collaborate with senior management to develop and execute business strategies that align with company goals
  • Identify opportunities for growth and expansion within existing markets and potential new locations
  • Stay informed about industry trends, competitor activities, and regulatory changes
Education and Experience:
  • Bachelor’s degree in business administration, Management, or a related field; or 15+ years of industry experience including managerial roles
  • Minimum of 5-7 years of experience in a general manager role within the HVAC or kitchen equipment services industry
  • Proven track record of successfully managing multiple locations
  • Strong financial acumen and experience with budgeting and financial reporting
  • Excellent leadership, communication, and interpersonal skills
  • Ability to analyze data, identify trends, and make strategic decisions
  • Proficient in MS Office Suite and experience with industry-specific software
  • Must be able to pass a satisfactory background screening
  • Valid Driver’s license with a clean driving record as outlined with our company policy
  • Ability to travel up to 35% of the time
Comprehensive Benefits package includes:
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Short Term Disability
  • Long Term Disability
  • 401K match dollar for dollar up to 4%
  • Generous Paid Time Off
  • 8 Annual Holidays
  • Potential for equity shares
  • …and more!

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