Release of Information Supervisor
- North Carolina
- Permanent
- Full-time
Schedule: Monday - Friday, flexible work hours, overtime as needed
Preferred Experience: Innovative attitude with the ability to pivot quickly, a track record of positive team member engagement, proficient with Microsoft Suite technology
Employment Type: Full time, hourly position with benefitsWhat is in it for you: You will have the availability to work independently, lead a team and primarily work from homeWhat You'll Do:
- The ROI Supervisor will oversee a team of approximately twenty-eight (28) EMR Specialist, ROI Technicians/Specialist/Leads.
- The ROI Supervisor responsibilities include but are not limited to: onboarding & training new team members, supervising ongoing quality, productivity and efficiency in the Release of Information Department, field questions, address/resolve complaints, determining operational needs, attending meetings, enforces appropriate disciplinary action, and assists with oversight and management of production and quality control efforts.
- The ROI Supervisor works in conjunction with the other departments, agencies and Novant Health Privacy office as needed.
ResponsibilitiesIt is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.
- Our team members are part of an environment that fosters team work, team member engagement and community involvement.
- The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
- All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".
- Education: High School Diploma or GED, required. 2 Year / Associate Degree required. 4 Year / Bachelors Degree preferred.
- Experience:
- Minimum of one year of experience in a healthcare related field such as acute hospital, Q10, Fiscal Intermediary, or CMS, required.
- Minimum one year supervisory experience with RHIA credentials, or a minimum of two years’ experience with RHIT credentials, required.
- Experience in medical records with record of notable accomplishments and/or record of successful progression in responsibilities, required.
- Licensure/Certification: RHIA or RHIT certification required. Healthcare Privacy and Security (CHPS) preferred.
- Additional Skills (required): Ability to successfully complete generic and department-specific skills validation and competency testing.